Administrator On-Call (AOC)

Administrator On-Call (AOC)

Entity: Aga Khan University Hospital

Location: Karachi, Pakistan

Introduction:

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 300 Clinical Laboratories, 30+ Pharmacies in 130+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health system offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

Reporting to the Chief Executive Officer, AKU Health Services Pakistan, you will be responsible to assist, supervise, coordinate, and resolve hospital operational issues. You will act as a front-line representative for senior management, and liaison for all departments in order to ensure high-quality patient care, employee safety and campus security with 24/7 physical presence on the campus, essentially in off hours to provide coverage in evenings, nights and public holidays.

Specific responsibilities include to:

• anticipate and adapt to customer/patient needs and provide prompt services to internal and external customers
• facilitate communication between primary health care providers, ancillary and support departments while maintaining confidentiality as per the institutional policies
• identify issues of deviation from standards / policies that may have adverse impact on patient care, employee safety and campus security, and take corrective actions
• work closely with the management team and serve as a resource person to optimize the utilization of human resources, equipment and space
• inform the CEO in case of VVIP movements, accidents, internal/external disasters that require emergency alerts, enforcement of emergencies etc., and coordinate these activities through physical presence
• make comparisons of international best practices with the current processes in order to identify areas of improvement and share findings with the senior management
• liaise with nursing services for effective bed management., follow and ensure closure of all open entries that were referred to the concerned unit for further actions
• participate in different projects as assigned related to operations and patient-centered group initiatives
• conduct physical rounds to wards and ER to reinforce smooth services, identify and address any service gaps .

Requirements:

You should have:

• Master’s degree in Business Administration, Healthcare Management or any other relevant discipline from a recognized university while having an MBBS degree would be an added advantage
• at least eight years of experience at a managerial level preferably in healthcare industry 
• excellent skills in data analysis, data organization, and use of spreadsheets related to operations, finance, quality and any other aspect of business operations
• ability to effectively work with multidisciplinary teams of the organization in a professional and competent manner with a strong customer focus
• ability to work with minimal supervision and resolve issues independently
• adept in the use of computer applications, particularly MS Office
• ability to handle work pressure, stressful situations and meet stringent deadlines
• excellent interpersonal skills, particulary communication skillswillingness to work in all shifts (morning, evening and night).

Comprehensive employment reference checks will be conducted.