Job Description
- Challenge yourself to thrive in a high performing cross-functional Marketing Operations team
- Deliver customer-facing digital projects, content and campaigns in collaboration with marketing and business teams
- Permanent opportunity, based at our Mascot Campus
Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new business verticals such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.
The Manager, Marketing Operations, is central to the strategic development, implementation, and delivery of best practice marketing platforms, capability and processes within Qantas Loyalty. As a digital MarTech and operations expert, the role is responsible for collaborating with a range of senior internal stakeholders and responsibility for the day to day operations and performance of external technology partners to deliver 1:1 marketing excellence.
Key responsibilities of this role include:
- Collaborating closely with data and tech teams across Qantas Loyalty and Qantas Airways to define requirements, prioritise and roadmap features that align with the best interests of marketing and Qantas Frequent Flyer and Qantas Business Rewards members.
- Consulting with implementation teams to deliver best in class marketing solutions
- Owning the development backlog of marketing technical features from inception to execution
- Implementing governance frameworks and guardrails to ensure that the marketing platforms are scalable and sustainable
- Providing consultation, recommendations, and best practice advice to a diverse range of stakeholders across marketing, analytics and tech.
- Championing User Experience (UX), Accessibility, and Brand Guidelines within all digital touch points.
- Delivering training and support to stakeholders during periods of transformation, encompassing new processes, ways of working, and capabilities.
To be considered for this role, candidates should possess:
- Previous experience in product management, digital marketing, or CRM/marketing automation.
- 5+ years of experience in CMS and marketing automation platforms such as Adobe Experience Platform, Braze or Salesforce Marketing Cloud.
- Prior exposure to decisioning engines and machine learning based marketing at scale
- A sound understanding of legal compliance, regulations, privacy and consent.
- Experience in project management, ideally using platforms such as monday.com, Jira, Confluence and Miro
- Experience in data management, audience and omni-channel journey creation.
- Proven ability to manage competing tasks, priorities, and stakeholders effectively to ensure timely campaign execution with meticulous attention to detail.
- Demonstrated experience in leading a small team of subject matter experts and fostering their development.
- Excellent data literacy and analytical capabilities.
- Knowledge of HTML, CSS editing, or SQL is considered a distinct advantage.
- A sound understanding of Digital Asset Management platforms.
- A keen interest in emerging marketing technologies and digital industry best practices.
- Strong interpersonal and influencing skills
Why Qantas?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
- We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close: 2nd of June 2026
