Company Description
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
- Challenge yourself to deliver seamless operational and administrative support for our Sydney team
- Together we’ll achieve a well-organised, efficient cabin crew base that enables our people to perform at their best
- 12 month, full-time opportunity working at the Sydney International Terminal
- Level 5 role on the Australian Services Union (EBA 12) with possible shift-work (evenings and or weekend work) to respond to network changes
As the Cabin Crew Base Operations Support, you will support our Sydney-based International Cabin Crew and leadership team by ensuring smooth day-to-day operations and delivering exceptional service. You’ll assist crew with onboarding and offboarding, manage uniforms and access logistics, and maintain base supplies and facilities. You’ll also provide direct support to the leadership team through meeting coordination, communications, event planning, and general administration. This role plays a key part in maintaining an organised, well-equipped crew base while helping achieve operational, financial, customer, and people targets.
You’ll have:
- Proven experience in administrative support, ideally within operations, or customer service environments
- Strong time management and prioritisation skills, with the ability to manage multiple tasks simultaneously
- Demonstrated ability to work autonomously and within a team while providing proactive support to leadership
- Excellent written and verbal communication skills for clear and professional interactions
- Ability with Microsoft suite of programs (Word, PowerPoint, PowerBi, Excel) is desirable
- The ability to compile daily reports whilst staying front facing
- Ability to build strong relationships with key stakeholders to support collaborative outcomes
- Sound understanding of airport operations and how to effectively support frontline teams
- Experience coordinating logistics, including uniforms, access cards, and base supplies
- Adaptability and flexibility in a fast-paced, dynamic operational setting
- Self-motivated with a strong sense of ownership and achievement orientation
- Experience supporting meetings and events, including scheduling, coordination, and minute-taking
Why the Qantas Group?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications Close: 11:59pm AEST, Monday 25 June 2025
