Salesforce Service Delivery Manager1
Job Title: Salesforce Service Delivery Manager
Location: USA-San Jose(Onshore)
Role Summary
Lead end-to-end Salesforce service delivery, ensuring high-quality execution, client satisfaction, and continuous improvement across engagements.
Key Responsibilities
- Manage Salesforce service delivery with strict adherence to SLAs, KPIs, and ITIL practices
- Act as the primary client contact, driving stakeholder engagement and service reviews
- Oversee multiple projects (Managed Services/T&M) within scope, timeline, and budget
- Provide functional and technical oversight across Salesforce platforms (Sales & Service Cloud)
- Lead cross-functional teams and drive governance, reporting, and performance management
Key Requirements
- 10+ years of experience in IT service delivery/project management
- Strong Salesforce ecosystem knowledge and delivery experience
- Solid understanding of ITIL v4 (Incident, Problem, Change Management)
- Excellent client-facing, communication, and leadership skills
Preferred
- Salesforce, ITIL, PMP/PRINCE2 certifications
- Experience managing global/distributed teams
