Salesforce System Administrator

A little about us… Kidango (kidango.org) is an early learning nonprofit committed to setting every child on a path to thrive in kindergarten and in life. We believe that all children can reach their full potential if they and their families have access to the right opportunities and resources. As the largest child care provider in the San Francisco Bay Area, we provide thousands of children, especially those from low-income families, with safe, healthy, nurturing environments and relationships. Through our policy work, we aim to take our expertise beyond the children and families that we serve, and drive change in early childhood education at the local, state and federal levels. Our goal is to make sure all children have the social, emotional, and academic skills they need to learn, grow and realize their potential.

About The Role

The Salesforce System Administrator configures, maintains, and supports Kidango’s Salesforce suite of products. This role will establish and configure user accounts, develop and customize applications, perform routine maintenance and data cleanup activities to maximize performance and minimize data loss or corruption, and troubleshoot problems and issues. They must also remain current with the Salesforce landscape and maintain a detailed understanding of Kidango’s business processes. The Admin works closely with department leaders and stakeholders to identify and expand Salesforce usage and effectiveness.

This position requires problem solving and analytical skills to anticipate and resolve technical issues that arise within the platform. The System Administrator must be highly collaborative and able to work and communicate well with diverse internal and external stakeholders.

What You’ll Be Doing 

• Handle all fundamental Salesforce administrative functions including routine tasks such as user account maintenance and workflows
• Carry out regular internal Salesforce system audits and upgrades
• Monitor key metrics such as usage limits, metadata changes, user inactivity, record ownership changes, etc.
• Grow the Salesforce skill set throughout Kidango, and facilitate the training of new and existing users
• Act as a liaison between Salesforce users, vendors, and other internal and external teams
• Work independently with various departments to establish and form development requirements
• Work with Research and other teams to strive for greater functionality in our data systems
• Actively participate in internal and external meetings, trainings, committees to increase and spread knowledge
• Maintain confidentiality of children, families and staff
• Work as a member of the agency team by promoting the mission and philosophy of the agency
• Provide excellent customer service to all staff, clients, and contacts
• All other duties assigned

 Preferred qualifications

• Expertise in Salesforce
• Proven project management ability
• Minimum of five years work experience in a similar position
• Excellent at meeting deadlines
• Innovative and analytical thinker with solid problem-solving skills
• Proficient in written and verbal communication
• Ability to assess information from multiple sources and resolve conflicts
• Ability to work effectively and use a positive approach with a diversity of people
• Ability to provide leadership, accept responsibility, work independently and set own goals in a professional manner
• Certified Salesforce Administrator (preferred)
• Additional Salesforce certifications (preferred)
• Understanding of basic triggers/Apex code knowledge (preferred)

Compensation$124,488—$124,488 USD

Additional Requirements

• Must pass a health screening and TB test 
• Must pass background fingerprint clearance 
• Must be 18 years or older 
• The ability to lift up to 30lbs may be needed during some job duties
• Reasonable accommodations may be made to enable individuals with disabilities to  perform the essential job functions

Perks

• An opportunity to improve real lives, solve hard problems, and change the world
• Friendly, supportive, and adventurous environment with a team of engaged colleagues
• A comprehensive, industry-leading benefits package 
• Opportunities to connect with and learn from colleagues and partners around the world

 

Drug-Free Workplace

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Kidango makes all decisions involving any aspect of the employment relationship without regard to race, color, religion, age, gender, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects of application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.

EEO 

A diverse and inclusive workplace where we learn from each other is an integral part of Kidango’s culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

If you need assistance or accommodation to complete your application, please contact our recruitment team at recruitment@kidango.org. We’re happy to support you through the process.