Operations Manager: Discovery Resorts - Mount Surprise

About us

G’day Group is the undisputed leader in regional travel, with over 85 properties and a network of over 300 parks across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.

Mount Surprise 

Say g’day to more of Australia and join us at Discovery Mount Surprise, home to one of the world’s longest lava-tube cave systems, formed over 190,000 years ago. This tourism icon is on the doorstep of a world-class geological phenomenon, and just three and a half hours by car from Cairns, easily accessible from the Savannah Way. Join our team in Tropical Far North Queensland and explore this authentic outback experience with various cabins and camper sites — the perfect setting to connect people to nature, networks and communities. 

Duties

• Leadership & Team Management: Lead and inspire a diverse team of approximately 80 staff during peak season, fostering a culture of excellence and collaboration.
• Food & Beverage Oversight: Ensure the delivery of high-quality dining experiences, managing multiple F&B outlets, including the renowned "Under a Desert Moon" dining experience.
• Operational Excellence: Oversee daily resort operations, ensuring seamless coordination between departments to maintain exceptional service standards.
• Financial Management: Assist the General Manager in budgeting, forecasting, and maximizing departmental profits.
• Guest Experience: Be the face of the resort, welcoming guests and ensuring their expectations are not only met but exceeded.

Skills & Experience

• Hospitality Expertise: Proven experience in a similar leadership role within the hospitality industry, preferably in a remote or resort setting.
• F&B Proficiency: Strong background in managing Food & Beverage operations, with a focus on delivering exceptional dining experiences.
• Guest-Centric Approach: A passion for delivering outstanding guest service and creating memorable experiences.​
• Leadership Acumen: Demonstrated ability to lead, mentor, and develop high-performing teams.
• Operational Savvy: Excellent organizational and time-management skills, with the ability to manage multiple priorities effectively.
• Tech-Savvy: Comfortable using hospitality systems—RMS or similar property management systems —to oversee bookings, operations, and reporting effectively.

This is a remote role, where you will be living and working at Mount Surprise. As such, please consider the reality of living in a remote location for an extended period of time. G'day Group offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programs and on the job experience and mentoring.

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This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery

**Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.