IT OCM and communication support Lead

What if you could redefine what’s possible? With us, you can.

You want Purpose. Growth. Opportunity. People who get it. 
We are the home of ambitious, passionate, and innovative world shapers. 
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers. 
We are Visioneers. We are WSP. 

The Opportunity

Lead the development and delivery of organizational change management (OCM) plans for major IT projects and communication, and act as the day-to-day owner of WSP IT's enterprise communication channels — drop-ins, internal town halls, the IT SharePoint site, the Viva Engage page and the IT inbox. The role ensures a consistent, audience-tailored IT voice across the organization and supports adoption of major IT initiatives.

 

Where Your Ideas Matter – If you're ready to take your career to the next level, this role offers the chance to work on projects that push boundaries and impact communities worldwide. Be part of a team that values your ideas, expertise, and growth. 

Your Impact

OCM & Communication plans for major IT projects

• Build and execute end-to-end communication and OCM plans for major IT projects, in partnership with project managers, IT Business Partners and sponsors.

• Conduct stakeholder and change-impact analyses; define audiences, key messages, channels, and cadences.

• Develop change and adoption materials (FAQs, talking points, executive briefings, training support, readiness assessments).

IT communications calendar

• Maintain the consolidated IT communications calendar across major IT projects.

• Ensure alignment between project milestones, regional considerations, audiences and channels; flag conflicts and propose sequencing.

Drop-ins and town halls

• Coordinate and manage IT drop-in sessions and town halls across regions and time zones (planning, agenda, speaker prep, run-of-show, logistics, follow-up notes).

• Capture key points and action items; publish recaps to the appropriate channels.

IT channels ownership

• Own and maintain the IT SharePoint site: content updates, governance, navigation, and continuous improvement.

• Manage the IT Viva Engage community: publishing calendar, moderation, member engagement and reporting.

• Manage the IT inbox: triage incoming requests, respond or route to the right team, and report on volume and recurring themes.

• Manage the IT pages of the corporate portal and ensure the strategy and planning of IT communications across the organization.

Performance & continuous improvement

• Track and report on communication and adoption KPIs (reach, engagement, sentiment, NPS-related signals where applicable).

• Manage and coordinate the development and execution of the biannual IT NPS survey.

• Recommend continuous improvements to channels, content and processes.

• Ensure consistency with the WSP IT brand and the unified IT voice.

The skills that set you apart

• 5+ years of specialization in internal communications, change management or OCM, ideally in an IT or transformation environment.

• Demonstrated experience leading communication and OCM plans for large or enterprise-wide initiatives.

• Hands-on experience managing SharePoint, Viva Engage (or equivalent enterprise social platform), TEAMS and shared mailboxes.

• Strong writing and editing skills in English

• Solid understanding of OCM methodologies (Prosci / ADKAR or equivalent).

• Proficiency with Microsoft 365 (Teams, SharePoint, Outlook, PowerPoint, Forms, Viva Engage).

• Ability to work effectively across multiple time zones with global stakeholders.

• Bachelor's degree in Communications, Marketing, Organizational Development, or a related field.

• Bilingualism (English-French) because the individual will frequently be involved with English-speaking partners internationally.

Why choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

• Proudly Canadian – we are a Top 100 Employer in Canada for 2026
• A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
• Limitless opportunities start here. Whether it’s across the country or around the globe, we’ll help you tailor your role to match your ambition—because your growth drives ours.
• Flexible work, real balance – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP 

Compensation

BC, AB, SK, NWT & NU: $132,700 – $175,800 
MB & ON: $121,100 - $166,700 
Atlantic Provinces & QC: $119,900 – $159,200

 

Disclosure:                                                                                                                                                                 

 

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.

Make Your Mark with WSP

If you're driven by purpose and impact, we’d love to hear from you. Apply now and take the first step toward a rewarding career with us.

#LI-Hybrid

At WSP, we exist to shape communities to advance humanity.

It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers.

As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.


Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here.