General Function:
Perform Data Center Technician duties per documented processes and procedures. This includes a working knowledge of customer hardware with ability to interact, troubleshoot issues and work independently.
Essential Duties & Responsibilities:
- Troubleshoot all aspects of server hardware and related storage products.
- Repair, upgrade and downgrade servers.
- Monitor and maintain all in-rack devices (e.g. servers, network devices, storage, PDU, UPS, etc.).
- Coordinate hardware warranty replacement with vendors.
- Escalate tickets as needed and collaborate with teammates to resolve issues.
- Maintain data center component inventory.
- Provide assistance to all operations personnel to ensure that the highest level of customer satisfaction is maintained.
- Ability to work independently as well as in a collaborative, team environment.
- Excellent communication and organizational skills are required.
- Strong experience in troubleshooting/fault isolation.
- Ability to multitask with a high attention to detail.
- Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights and weekends.
- Intermediate understanding of networking and internet protocols including, but not limited to, Ethernet Switches, IP Addressing (CIDR/Netmasks), and DNS.
- Minimum of 2 years experience, preferably in a Data Center or tech support role.
- Ideal candidate will have Dell, HP and/or IBM hardware certifications.
- Remain current with all procedures and provide input as appropriate.
- Escalate to the assigned client representative and Getronics Manager any documentation, process or procedure discrepancies and follow-up until resolved.
- Must be able and willing to learn new tasks/skills as required.
- Must be able to communicate and understand verbal, written and electronic instructions in English.
Supervisory Responsibilities:
Not Applicable
Minimum Knowledge, Skills and Abilities required:
- Moderate to difficult computer skills, experience using Excel and Word is required.
- Ability to use email, communicate effectively both verbally and written.
- Ability to follow detailed processes/instructions is required.
- Employee may be requested to assist with individual and shift schedules in accordance with budget guidelines and may be required to work under remote supervision.
- Enjoys Working in a Fast-paced Environment.
- Knowledge of Computer Hardware, Software and Related Services.
- High School diploma or equivalent.
- Perform additional tasks and/or duties as assigned by management.
Physical and Mental Demands:
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
- Must be able to be on feet for extended periods of time.
- Due to the nature of the position, must be able to lift 50 lbs. over head.
- Must be able to move rolling carts as needed.
- Must be able to operate for extended hours in a loud, temperature controlled data center.
- Must be able to use a pallet jack.
- While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
- Must be able to perform job duties energetically and with enthusiasm.
- While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
- Maintain a safe and clean work area.
- Follow all safety and security rules.
- Ensure that client work space is maintained and safe at all times.
- Escalate to the assigned client representative and Pomeroy Manager all safety or security issues and follow-up until resolved.
- Work is generally sedentary in nature, but may require standing and walking for up to 50% of the time.
Qualifications
Minimum Knowledge, Skills and Abilities required:
- Moderate to difficult computer skills, experience using Excel and Word is required.
- Ability to use email, communicate effectively both verbally and written.
- Ability to follow detailed processes/instructions is required.
- Employee may be requested to assist with individual and shift schedules in accordance with budget guidelines and may be required to work under remote supervision.
- Enjoys Working in a Fast-paced Environment.
- Knowledge of Computer Hardware, Software and Related Services.
- High School diploma or equivalent.
- Perform additional tasks and/or duties as assigned by management.
