Business unit, Department, Reporting
Business Unit
Cloud Platform Solutions
Department
EIS
Position reports to
Manager
Job grade
S6
Core Description
Install, monitor, test and maintain Linux and Unix operating systems and infrastructure and to provide technical support and guidance through planning, implementation, analysis, diagnosis, and problem solving.
Key Deliverables / Primary Functions
- Carry out assisted analysis and investigation, in collaboration with other employees and clients/users, operational requirements and problems in order to contribute to improvements in applications, data management, processes/procedures and business requirements.
- Plan and monitoring utilisation and capacity for current and proposed infrastructure. Assist in investigating, diagnosing and resolving problems as directed.
- Actively participate in investigations to discover root causes and progress of the implementation of remedial action. Under guidance, support in the analysis of incidents and problems to show trends and potential problem areas.
- Active participation in and compliance to the change management system in accordance with agreed procedures
- Manage changes to the live infrastructure, complying to procedures for the review of changes, analysing change records to determine trends and problems that occur, providing management information and statistics on the progress of changes
- Participate in the execution of small-scale projects through the provision of effective support to the project team, minimising risks and ensuring projects are successfully completed as per budget, timeframes and agreed terms of reference.
- Perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.
- Fulfil diagnosis and investigations to recover or continue operations. Prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily
Core Functional Skills & Capabilities
Customer Needs AnalysisICT KnowledgeProblem solvingRisk Management
Core Behavioural Competencies
Job MatchCulture MatchApplying expertise & TechnologyDelivering Results & Meeting customer expectationsFollowing instructions & proceduresWorking with people
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information TechnologyOR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
3 years’ experience
OR
Grade 12 & 5 years’ experience
Certifications
ITIL 4 Foundation preferredSUSEAIX
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control : 0
Level of Engagement : Technical Teams, Management, Internal and External Customers
Special Requirements / Employment Condition
Ability to cope under pressureAbility to work extended /long hours as and when required
Workplace / Physical Requirements
Hybrid Remote Worker
