Senior Local Delivery Specialist

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As we transition from an oil company to an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

Role Synopsis:

We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

The Local Delivery Specialist plays a key role in managing and processing local HR transactions with accuracy and efficiency, including performing calculations and producing all related documentation. The role provides responsive support to UK employee queries, ensuring a positive service experience. In addition, the position contributes to continuous improvement initiatives and upholds compliance with all legal, fiscal, and regulatory requirements associated with service delivery.

Key Accountabilities:

• LFR (legal, fiscal, regulatory): Ensure all legal, fiscal and regulatory actions are taken in line with requirements. Look to streamline and modernise processes where possible

• In-depth understanding of country laws, policies, and practices as they pertain to country delivery accountabilities

• Respond to employee inquiries in a timely and accurate manner

• Update and maintain employee information in relevant P&C systems to support an accurate payroll

• Participate in ongoing auditing to ensure quality of employee data in relevant P&C systems

• Work closely with the UK Local Delivery team, payroll and colleagues in Business & Technology Centres to complete hire to retire processes for the country.

• Support key projects as required

Education:

• A university degree or equivalent experience or professional qualification, in human resources management or its equivalent.

Experience and Job Requirements:

• Minimum of 5+ years of relevant experience in HR Shared services and preferably experience in the Workday system

• Strong prior experience in transacting UK people processes and deep knowledge of UK policies

• We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

Skills:

• Numeracy and analytical thinking –able to quickly and effectively generate and analyse a range of data to provide accurate and timely information to advise business decisions

• Digital fluency – strong systems and computer skills and experience across full spectrum of systems and technologies in use, able to quickly learn new systems

• Good communication skills; experience in positioning messages appropriately with different audiences, with a close attention to grammar and spelling

• Ability to prioritize, format, and produce correspondence and reports in a variety of formats

• Good investigative and analytical skills to be able to prioritize work and meet deadlines

Technical:

• Customer focus – all decisions clearly aligned to customer/business and bp wide strategy. Puts the customer at the heart of everything they do and is confident to work within a framework

• Solutions focus –seeks to identify solutions and make improvements to processes which will give to the business and enhance ways of working

• Risk Management –acts with high level of integrity and respect for data privacy. Takes steps to mitigate against risks in this space and knows when to raise any concerns.

• Able to progress issues, and seek advice / advance as and when required and systematically determine the root cause(s) of a problem

Behavioural:

• Resiliently adapt to change in priorities and be comfortable with process driven repetition and be self-directed

• Respects confidentiality and uses the appropriate discretion require for handling employees’ personal information

• Works well independently and as a member of the team, proactively providing support to colleagues during workload peaks or vacation coverage, willing to work in agile ways outside of scope of own role and happy to be of aid with other activity as and when required

• Excellent personal organisational skills – good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on time and with attention to detail

• Is continually enhancing self-awareness and actively seeks input from others on impact and effectiveness

• Applies judgment and common sense - able to use insight and good judgement to advise actions taken and ensure solutions are pragmatic

Desirable Criteria:

• Proficient knowledge of CRM systems, MS Office

• Knowledge of Workday, and other HR management system

• A continuous improvement approach; seeking simple, ‘best fit’ solutions to challenges.

Note - Strong prior experience in transacting UK people processes and deep knowledge of UK policies

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations (Inactive), Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.