Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
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Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders
Minimum Requirements
- • Namibian citizenship;
- • NQF level 7 tertiary qualification: LLB degree;
- • 6 years’ experience in a legal environment, with at least 1-2 years in an Insurance environment
- • Must be detail and quality orientated;
- • Computer literacy and good numeric skills are essential;
- • Excellent customer service and problem-solving skills;
- • High energy levels and team player;
- • Good time management skills and ability to work under pressure;
- • Ability to work independently and take initiative;
- • Excellent verbal and written communicator with a passion for customer service and relationship building; and
- • Able to manage a team to achieve agreed financial and service targets.
Job Description:
- • Ensure compliance with internal and external service standards (NES) and meet SLA turnaround times
- • Drive growth of the direct channel and achieve revenue targets
- • Deliver on key portfolio performance metrics, including PAR and claims loss ratio
- • Achieve new business targets and maintain high renewal retention rates
- • Manage and grow the Commercial Lines (CL) policy portfolio
- • Provide high-quality service to customers and stakeholders
- • Conduct quality control through data collection, analysis, and reporting
- • Maintain and continuously improve standard operating procedures (SOPs)
- • Ensure full compliance with regulatory and legislative requirements, avoiding breaches or fines
- • Uphold underwriting standards in line with company policies
- • Provide technical support to internal teams and deliver on-the-job training
- • Demonstrate strong leadership aligned with organizational values (Maadili charter)
- • Drive and support culture transformation initiatives (Project Pulse)
Skills
Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Digital Literacy, Executing Plans, Management Reporting, Numerical Aptitude, Oral Communications, Report Review
Competencies
Decision Quality
Directs Work
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Plans and Aligns
Tech Savvy
Education
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent: Law
Closing Date
21 May 2026 , 23:59
The Old Mutual Story!
