Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Performs maintenance and repairs on buildings, facilities, and equipment. Conduct inspections, identifies and repairs issues, and performs preventive maintenance, ensuring that the facility is clean, safe, and functioning properly.Report any problems or issues with facilities.
Carry out standard customer service activities and handle customer inquiries.
Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible.
Work according to an assigned schedule.
Input content into standard templates. Also take responsibility for collating materials and photocopying them.
File records or documents as instructed.
Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Responsibilities:
Receive and resolve facilities management related incident calls
Prepare, maintain and submit with quotations or invoice approvals
Ensure document management processes is followed (i.e. store all resolved/closed facilities management issues on online drive, documents filed etc.)
Ensure tasks are completed in a cost efficient and timeous manner
Manage vendor payments in line with protocols and principals
Ensure good client relationship is developed and maintained
Ensure compliance to customer and company guidelines, and policies for co-ordination team
Please note that due to operational requirements, there are instances where adhoc work is required over the weekend, and/ in the case of an emergency
Minimum Requirements:
Matric
1- year previous Facilities Agent experience
Proficiency in Microsoft Office packages (Outlook, Excel, Word, PowerPoint), MS Teams
Strong verbal and written communication skills
Broad knowledge of facilities service lines
Conflict resolution
Ability to understand, prioritize and action work tasks according to deadlines
Skills
Backlog Management, Calendar Coordination, Call Management, Computer Literacy, Customer Service, Database Administration, Desktop Publishing (DTP), Detail-Oriented, Inventory Management, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral CommunicationsCompetencies
Action OrientedCommunicates EffectivelyCustomer FocusEnsures AccountabilityInterpersonal SavvyPlans and AlignsEducation
Closing Date
19 May 2026 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
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