Client Services Team Leader

Are you an experienced Team Leader with strong audit or compliance industry knowledge and a passion for driving high performing teams? Do you thrive in a fast-paced environment where compliance, client service, and operational excellence are non-negotiable?

RS is seeking a dynamic Client Services Team Lead to lead our team and play a key role supporting the Head of Department in delivering exceptional client outcomes. This is a rare opportunity to step into a leadership position within a respected national organisation, executing business strategy, strengthening client relationships, and driving continuous improvement across a critical operational division.

About the Role

Reporting to the Head of Department, the Team Lead is responsible for the execution of strategic priorities and leadership of service delivery excellence across the department. You will oversee a high performing internal team of Client Service Officers and a national network of contracted Field Agents ensuring exceptional client service, strong compliance, and efficient workflow management.

In this role, you will:

• Lead and develop a dedicated team of internal staff and field contractors to achieve outstanding performance and client outcomes
• Oversee end-to-end service delivery — including VIN verification and asset inspection accuracy, compliance, and operational excellence
• Maintain and strengthen day-to-day client, dealer, and agent relationships that support broader business objectives
• Drive continuous improvement across systems, processes, and service delivery
• Support the Head of Department in strategic planning and contribute insight across the business unit
• Provide leadership support across other operational areas when required

About You

• We’re looking for a confident, ethical, and commercially minded leader who can balance operational detail with strategic thinking.
• You will bring:
• 3+ years’ of people leadership experience in client and operational service delivery
• Proven track record managing teams in a high-volume, deadline-driven environment
• Strong knowledge of relevant legislation, regulatory frameworks, and industry standards
• Exceptional communication, negotiation, and stakeholder management skills
• High attention to detail and a commitment to quality and compliance
• The ability to influence, collaborate, and lead across multiple business divisions

If you’re a resilient, solutions-focused leader who thrives on accountability and continuous improvement, we’d love to hear from you.

Highly Valued

• Experience across client services operations and broader service delivery functions
• Qualifications in leadership, business, or a related field
• Track record driving process improvement and service excellence initiatives
• Background managing remote or field-based teams

Why Join RS?

At RS, we live “The RS Way”, a values driven culture built on integrity, collaboration, growth, ownership, and wellbeing. You’ll join a supportive leadership environment, enjoy autonomy in your role and have the opportunity to make a meaningful impact on service delivery excellence across the organisation.

Ready to Lead With Impact?

If you’re an experienced leader looking for your next challenge, apply now with your resume and a brief cover letter outlining your suitability for the role.

By applying, you agree to undergo relevant pre-employment checks.

Only short-listed candidates will be contacted.

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