Client Services Officer

Join One of Australia's Leading Mercantile Agencies

Are you a detail-oriented professional with a passion for quality and accuracy? Join Risk & Security Management (RS) as a Client Services Officer and play a critical role in ensuring our audit services deliver exceptional results for major financial institutions and corporate clients.

About Us

At Risk & Security Management (RS), we deliver trusted field services to major banks, credit providers, insurers, government, global corporations, and law firms. Our team thrives on "The RS Way" values to ensure we are building a great place to work and delivery exceptional outcomes to our clients.

About the Opportunity

As our Client Service Officer, you'll be responsible for quality controlling audits completed by field auditors, ensuring every report meets client requirements and provides an accurate assessment of dealer performance. This role combines quality assurance, system management, and stakeholder communication in a professional, supportive environment. You’ll serve as the key communication point between field auditors, clients, and dealerships via email and the phone queue.

Key responsibilities include:

• Conducting quality control reviews of audits to ensure compliance with client requirements
• Verifying accuracy of VIN number verification and asset inspection reports
• Managing audit systems, schedules, and maintaining dealer and auditor information
• Responding to queries from clients, field auditors, and dealership groups professionally
• Identifying discrepancies and ensuring all work meets internal and legislative standards

About you

You have a sharp eye for detail, strong organisational skills, and take pride in delivering quality work. You understand the importance of accuracy in quality assurance and thrive in an environment where your attention to detail makes a real difference.

To be successful, you'll have:

• Minimum 3 years' experience in an administrative, quality control, or audit support role
• Outstanding written and verbal communication skills
• Proven ability to work accurately with exceptional attention to detail
• Strong computer literacy including Microsoft Office and database systems
• Ability to prioritise tasks and meet deadlines in a fast-paced environment
• A current National Police Check (or willingness to obtain one)

Why Join RS?

At RS, we live by "The RS Way" - our five core values that guide everything we do: Act with Integrity, Better Together, Leap Grow Excel, Own It & Make it Happen, and Thrive! We're committed to creating a workplace where our people can develop their careers, contribute meaningfully, and maintain work-life balance.

What we offer:

• Work-life balance: Monday to Friday-no weekends or late nights.
• Flexibility: Enjoy flexible work options once you're fully onboarded.
• Career growth: Ongoing training and opportunities to advance your skills.

Ready to Support Audit Excellence?

If you have a sharp eye for detail, strong quality assurance capabilities, and are committed to delivering accurate, compliant outcomes, we want to hear from you!

By applying, you agree to undergo a full police check

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Risk & Security Management - Activating People, Delivering Results

Act with integrity | Better Together | Leap, Grow, Excel | Own it & Make it Happen | Thrive!