Growth and Client Lead - Jigsaw Melbourne

ABOUT YOU:

Are you collaborative and outcome-focused with a cool head under pressure?

Are you empathetic, patient, and creative?

Are you passionate about making a difference in the lives of others?

ABOUT JIGSAW:

Jigsaw is a not-for-profit organisation designed to break the cycle so many people with disability face – of never gaining entry to the workforce.

At Jigsaw, we believe people prepare best for work, through work and our mission is to build an Australia in which people with disability are fully included in the workforce’.

At the heart of the Jigsaw model is a thriving document and data management business, providing a range of high-quality commercial services to corporate and government clients. This business enables us to provide a training pathway for people with disabilities to prepare for employment at their own pace and undertake award wage employment before transitioning to open employment.

ABOUT THE ROLE:

The Growth and Client Lead plays a key role in expanding Jigsaw’s impact. This role blends new business development with ongoing relationship stewardship. You’ll identify new opportunities, nurture long term client connections, oversee renewals, and deepen our footprint within existing accounts. It’s a hands-on role for someone who loves people, is energised by growth, and thrives in purpose-driven environments.

KEY ACCOUNTABILITIES:

• Initiate contact with prospects and clients via phone, email and social media
• Identify and convert new employer and client opportunities for short term engagements and placements.
• Run discovery conversations to understand workforce gaps, project scope, timelines and suitability for Jigsaw talent.
• Shape and submit SOWs, proposals and pricing in collaboration with delivery and operations teams.
• Build and manage a healthy pipeline across priority sectors including government, corporate and not for profit.
• Work closely with site and Academy teams to match trainee capability to client demand.
• Maintain regular check-ins during active engagements or placements to ensure satisfaction and early issue resolution.
• Serve as the primary point of contact ensuring consistent communication
• Maintain strong retention rates across employer and business service clients.
• Leverage CRM software and other tools to track leads, manage customer interactions and analyse sales data
• Introduce clients to additional Jigsaw services or employment pathways as needs evolve.

QUALIFICATIONS & EXPERIENCE:

• A passion for (and/or experience with) working with people with disability.
• Has demonstrated experience in selling professional services engagements
• Strong negotiation and persuasion skills.
• Strong desire to get on the phone and set up qualified meetings.
• Strong understanding of a consultative value selling process.
• Well developed interpersonal skills including exceptional written and verbal communications.
• Capable multitasker with ability to manage many workflows at once.
• Can take initiative and equally take direction where required.
• Strong project management and organisational skills to juggle multiple clients and competing priorities.
• High bandwidth for multi-tasking.
• Natural aptitude for leading a team.
• Total commitment to the values, behaviour and culture of Jigsaw and Fighting Chance

REQUIRED TO:

• Have a passion for and/or experience with working with people with a disability
• Have a right to work in Australia
• Possess or be willing to obtain a NDIS Workers screening check
• Possess or be willing to obtain a Working With Children Check
• Possess and maintain current First Aid and CPR certifications

WHAT WE OFFER:

Jigsaw cares about our employees and our employees care about what they do! Jigsaw is passionate about investing in our employees by providing:

• Competitive pay exclusive of superannuation
• NFP Salary packaging options that increase your take-home income
• 4 additional days of paid leave to focus on wellness
• Ongoing training
• Career development opportunities
• Access to an EAP
• Anytime fitness gym membership discounts
• Access to a range of discounts through our HR platform employment hero

Jigsaw employees work both collaboratively and individually to kick goals and overcome challenges every day.

JIGSAW VALUES:

• The person is the point
• The power of YES
• A hand up, not a hand out
• Unbeatable workforce
• We’re trailblazers
• Where to next?

If this sounds like you please submit an application with your resume and cover letter so our Recruitment team can contact you!

Jigsaw is empowered by Fighting Chance Australia.

As a values-based organisation supporting marginalised communities across Australia, we value lived experience and cultural diversity. We encourage applications from people with disability and from Aboriginal and Torres Strait Islander peoples. If you require adjustments to our recruitment process, please reach out for a confidential discussion.

Our Commitment to Child Safety Fighting Chance is a Child Safe Organisation committed to the safety, wellbeing, and inclusion of all children and young people. We have zero tolerance for abuse, harm, neglect, discrimination, or inequality, and are dedicated to preventing harm of any kind. We uphold the rights of children and young people to be heard, to have their identity and culture respected, and to have their concerns taken seriously and acted upon. All staff are expected to uphold our Code of Conduct and implement our Child Protection Practices, and to actively promote a culture of safety, respect, and trust in everything we do. At Fighting Chance, we believe that child safety is everyone’s responsibility.