Senior Relationship Manager, Corporate and Business Banking Offshore

Company Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services   offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

NOTE: This role is not open to Relocation or Sponsorship. Jersey residents are eligible to apply.

To manage an allocated portfolio of corporate clients within the International Client Solutions, Corporate and Business Banking segment and to seek new business opportunities through cross sales and other distribution initiatives, ensuring that clients receive a high standard of service while achieving the defined revenue targets and providing required guidance to the team.

Qualifications

Type of Qualification: Diploma
Field of Study: Banking
Type of Qualification: Diploma
Field of Study: Finance and Accounting

Minimum Qualification: 

• Secondary/High school/A levels
• Diploma in Banking
• Diploma in Finance and Accounting

Experience Required :

• 3 - 4 years experience in Business & Commercial Banking
• The role requires experience in financial services. Understanding of offshore financial environment, experience in offshore product sales is desirable.  Experience in dealing with corporate clients in financial services.

Key Outputs :

• Act as a senior point of escalation for sales matters for urgent resolution of incidents, to ensure smooth day to day operations. Work alongside the support and operations team to ensure resolution of all client queries/requests timeously, to ensure client satisfaction.
• Adhere to the Standard Bank client service and client experience standards. Handle new business enquiries, account and credit applications, ensuring that all business undertaken meets the Bank's required standard and all risk, credit and compliance policies are observed.
• Enhance profitability by identifying and sourcing new business opportunities, leveraging new and existing relationships for proactive cross-selling of bank’s products and services, while ensuring that all new business meets the Bank's appetite at the time of on-boarding.
• Ensure exceptional levels of service is provided to clients by owning client issues, keeping clients informed, and ensuring all their requirements are met timeously and transactions processed efficiently.
• Ensure proper record keeping within the Client Relationship Management system, while adhering to applicable acts.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Developing Expertise
• Embracing Change
• Establishing Rapport

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Acceptance & Review (Business Banking)
• Customer Understanding (Business Banking)
• Product Knowledge (Business Banking)
• Risk Identification

#SBO