Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To manage all cash-related client demand in-branch (walk-in clients, ATM/ANA support and cash assets) by executing transactions accurately, safely and in line with laid-down procedures, while identifying opportunities to migrate clients to appropriate channels and supporting sales through quality client engagement.
Key responsibilities:
- Deliver end-to-end cash service by engaging walk-in clients, understanding demand, completing cash and card-related transactions accurately, and ensuring a consistent client experience.
- Manage branch cash assets by handling, controlling, moving, storing and balancing cash in line with policy, limits and governance requirements, including receiving cash from SBV and clients.
- Maintain ATM/ANA availability through replenishment, balancing, basic maintenance and troubleshooting, and escalating technical or system issues to the relevant control teams to maximise uptime.
- Execute risk and compliance discipline by adhering to duty of care requirements, escalating transactions above limits, and protecting client information through correct documentation sequencing, filing and confidentiality.
- Support operational reporting and continuous improvement by completing required reports, updating MIS/capability charts, collating failure/variation information, and applying self-correcting actions to improve service delivery.
Qualifications
- NQF 5 FAIS-recognised qualification (Required)
Minimum experience:
- 1 to 2 years’ branch banking experience in a frontline cash/teller or similar role, supporting walk-in client demand and high-volume transactions.
- Proven cash handling capability including bulk cash processing, balancing, cash control, and working within prescribed limits, with a strong record of accuracy (low differences/errors).
- Experience supporting ATM/ANA operations (e.g., replenishment/balancing and first-line troubleshooting) within strict operational and regulatory requirements.
- Working knowledge of branch governance and compliance including laid-down banking procedures, audit readiness, confidentiality and risk escalation protocols.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches and Examining Information
- Articulating Information and Understanding People
- Exploring Possibilities and Generating Ideas
- Making Decisions and Managing Tasks
- Producing Output and Upholding Standards
- Following Procedures and Upholding Standards
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
