What you will do. A glimpse in your role
As a Customer Value Creation Manager, you will be part of the Customer Value Creation (CVC) Team, whose mission is to support Global Blue’s strategic ambition to evolve from a Tax Free processing provider into a true strategic partner for retailers.
In close collaboration with the Global Account Sales teams, you will contribute to building a high-touch, consultative approach with clients, leveraging Global Blue’s full ecosystem of assets: data, insights, marketing services, customer experience solutions, innovations, and a network of external partners.
Your role will be central in supporting value creation discussions with prospects and clients, from strategic awareness at C-level to the design, execution, and governance of customised action plans.
Main responsibilities:
In this role, you will support the value creation process across its four key phases — open eye meetings, value creation workshops, action plan definition, and ongoing steering committees — by:
- Running comprehensive client diagnoses ahead of meetings and workshops, including:
- Analysis of client performance and data versus competition
- Identification of growth opportunities with international shoppers
- Surveys and mystery shopping to assess in-store customer experience
- Analysis of external information, from client strategy to omnichannel tools
(with the support of a junior resource and a data analyst)
- Customising Global Blue’s value proposition to address each client’s specific context and needs, combining internal assets and external partner solutions
- Actively participating in and facilitating value creation workshops and steering committees alongside Sales teams
- Supporting and ensuring the roll-out of agreed value creation action plans and innovations
- Acting as a trusted partner to internal stakeholders (Sales, Product, Business Intelligence, IT) to deliver coherent and impactful client solutions
Every action has an impact. You will make a difference here if:
- You are motivated by client-facing, consultative roles with high strategic exposure
- You enjoy translating data and insights into concrete business recommendations
- You are curious to understand diverse business models, particularly within retail, fashion, and luxury
- You are comfortable working in complex, cross-functional environments
- You are eager to grow within an international organisation and be exposed to a wide range of clients and challenges
Key competencies to empower your journey. You'll drive towards success if:
- You have a business school or university degree
- You bring at least 7 years of professional experience, ideally in consulting firms or fashion & luxury retailers
- You demonstrate strong analytical skills and confidence in data elaboration tools
- You have excellent PowerPoint and storytelling capabilities
- You show strong interpersonal skills, autonomy, and organisational abilities
- You are able to work transversally with multiple teams across the organisation
- You have a strong customer orientation and proven client-facing experience
- You are fluent in English; German is considered a strong plus
Together, we go further:
At Global Blue, great work happens when talented people come together in a supportive and inspiring environment. Here’s what you can expect:
- A role in a fast-growing, international company
- Opportunities for professional development and career growth
- A multicultural workplace, collaborating with colleagues worldwide
- Inspiring team members and a dynamic, forward-thinking culture
- A range of employee benefits, including:
- Employee referral program
- Team-building activities and events
- Annual Christmas Party and more
We foster career growth through internal mobility, embrace an Agile Working Model, and prioritize work-life balance. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we value client satisfaction, collaboration, innovation, and shared success.
Feels like you? Explore further!
Let’s write the future together: apply now!
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