Customer Service Representative

To be the guarantor of good administrative management of the customer service function, from reception to the delivery at the customer. Must have a strong proactive drive to satisfy customers’ expectations and the business objectives of Sherwin-Williams. The Customer Service Representative acts as a intermediary between the commercial team, the customers and the accounting department. Responsible for coordinating and facilitating the flow of trade, and responding as quickly as possible to the expectations of all parts.

• Take delivery of customer orders by email and phone, handle enquiries, provide accurate product and application information, and process telephone orders with a high level of autonomy.

• Check stock availability and input orders into Navision, including creation of new articles, quantity, and price references, in a fast‑paced environment.

• Control order information, including delivery and invoice addresses, delivery dates and times, and acknowledge receipt of customer orders.

• Perform daily production and delivery planning, working to deadlines and ensuring reliability of proposed commitments with warehouse and dispatch personnel.

• Monitor order progress, manage delays or non‑compliance, and inform customers and the Commercial department accordingly.

• Manage delivery documentation (delivery notes, CMR), contact carriers, and handle back orders.

• Process credit note requests and claims follow‑up, and manage filing of all customer service and order documentation.

• Maintain customer master data, pricing, discounts, rebates (with approval), create or amend accounts and conditions, send technical documentation, and propose service improvement and optimisation suggestions to the CRM Manager.

1. Formal Education
Required: Secondary school level education.
Preferred: Formal Customer Service qualification.

2. Knowledge & Experience
Required: Customer service experience; Microsoft Office (Word, Excel); fluent in English.

3. Technical / Skill Requirements
Required: Strong organisational skills with an autonomous approach; ability to work under pressure; team‑working skills; customer‑focused mindset; flexibility and openness to change.
Preferred: Proactivity.

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At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.