This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning.
Key Responsibilities:
- Excellent sales and operational planning capabilities.
- Ensure timely and accurate order entry and release of orders for processing.
- Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries.
- Review of order book to ensure customer requested delivery is achieved and support order book conversion and OTIF.
- Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
- Process, coordinate and investigate customer shipment claims or return requests following existing Company procedures.
- Cross-functional collaboration with internal departments including Sales, Finance, Logistics, Marketing.
- Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
Knowledge, Skills and Abilities:
- University degree in Business and Administration, Supply Chain or Logistics.
- Minimum 1-2 years of overall work experience in Customer Service, Order Fulfillment or Supply Chain.
- Superior attention to detail and accuracy.
- A high level of problem-solving ability.
- Excellent communication skills and a proven ability to develop long-lasting relationships.
- Strong Microsoft Excel skills are essential.
- SAP knowledge an added advantage.
- Team player with high planning, organizing and reporting abilities.
- Fluency in Russian & English is a must.
