Full TimeENAsia/Pacific
What success looks like in this role:
High-Level Description:
Provide leadership and subject matter expertise for Microsoft Messaging (Exchange Online/Hybrid/on-premises), with solid working knowledge across SharePoint Online, OneDrive, Teams and core Microsoft 365 services. Own the design and steady-state operation of reliable, secure messaging and collaboration services; guide governance and adoption; and collaborate with project and operations teams to deliver business outcomes.
Responsibilities and Accountabilities:
Messaging
Oversee enterprise messaging services across Exchange Online, Hybrid and on-premises.
Maintain reliable mail flow and platform health; drive security, compliance and recoverability.
Plan and execute messaging improvements and migrations with minimal user impact.
Microsoft 365 Collaboration (SharePoint/OneDrive/Teams)
Support SharePoint Online and OneDrive information management and access controls at a working level.
Administer core Teams policies and collaborate on lifecycle and governance.
Promote good practices that enable productivity and data protection.
Identity & Access (AD/Entra ID) – in support of Microsoft workloads
Apply foundational hybrid identity, authentication and access controls to enable secure collaboration.
Align client and policy configuration to support Outlook/Office/M365 applications.
Endpoint & SOE Enablement (Supporting)
Coordinate with endpoint teams on Windows 11 SOE readiness, Intune/Autopilot deployment and update posture.
Ensure dependable client experience for Outlook, Teams and Office applications.
Operations, Documentation & Service Management
Produce concise operational documentation and contribute to knowledge sharing.
Operate changes and incidents using ITIL practices; lead problem investigations for recurring issues.
Stakeholder, Vendor & Continuous Improvement
Engage with stakeholders and vendors to validate designs and resolve complex issues.
Identify opportunities to simplify processes, strengthen controls and improve user experience.
You will be successful in this role if you have:
Necessary Skills:
Messaging (Primary)
Demonstrated experience with Exchange Online, Hybrid and on-premises in enterprise settings.
Understanding of mail flow, platform operations and security/compliance fundamentals.
Microsoft 365 (Working to Mid-Level)
SharePoint Online/OneDrive administration at a working to mid-level; core Teams administration.
PowerShell for routine administration and reporting.
Enablement & Foundations
Intune/Autopilot awareness; Windows 11 SOE concepts; basic MECM exposure beneficial.
Identity management (AD/Entra ID), Conditional Access/MFA awareness; networking fundamentals relevant to M365.
Professional
Clear communication, stakeholder engagement and documentation discipline.
Ability to work independently and as part of a cross-functional team in a hybrid environment.
Certifications / Experience / Training (Preferred):
10+ years’ experience in Microsoft Messaging across enterprise environments.
MS-203 ideal; complementary Microsoft 365/Identity certifications beneficial.
ITIL Foundation preferred.
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