Job Requisition ID: 41076
End User Support Consultant - M365 | ITS Digital Collaboration | Australia
Flexible work arrangements – work in a way that suits you best
Mentoring programs – receive support and coaching to progress your career
Be at the forefront of digital collaboration and AI adoption across the firm
We are seeking an End User Support Consultant to join our ITS Digital Collaboration & Research team. This role can be based in any Deloitte office location and offers a unique opportunity to support and uplift how our people collaborate and deliver, leveraging modern workplace tools and AI to drive productivity and innovation. In this role, you’ll provide online end user support for a range of M365 collaboration and productivity apps (including Copilot) so that our people can deliver at speed, in safe and secure ways.
What will your typical day look like?
In this role, you’ll provide online end user support for a range of M365 collaboration and productivity apps (including Copilot) so that our people can deliver. Day to day you will diagnose and resolve support queries, manage service requests, and provide practical, best-practice advice that enhances the way teams collaborate and work. You’ll also spend time managing license provisioning, supporting audit processes, and partnering with our offshore team to ensure seamless service delivery. Alongside this, you’ll contribute to exciting projects, testing and rolling out new features, improving user guidance, and helping drive adoption through weekly tech tips.
About the team
Our Digital Collaboration Team is on a mission to empower our teams to work smarter, not harder, using digital apps and AI to boost collaboration, productivity and innovation in service of our clients and our people. You’ll be joining a collaborative and forward-thinking team that partners closely with all areas of the business to shape and enhance their digital and AI fluency with leading edge technology.
Enough about us, let’s talk about you.
You may have all or some of the following skills / experiences:
2+ years’ experience in IT end-user support (L1/L2 environments)
Experience supporting Microsoft 365 applications such as Teams, SharePoint, or Copilot
Strong troubleshooting skills with the ability to manage support tickets end-to-end
Excellent customer focus, with a commitment to delivering high-quality user experiences
Strong written and verbal communication skills with attention to detail
A proactive, “can-do” attitude and willingness to support team members
Interest in digital workplace technologies and emerging AI tools
Ability to manage competing priorities in a fast-paced environment
Experience working in a professional services environment (desirable)
Why Deloitte?
Next Steps
Sound like the sort of role for you? Apply now, we’d love to hear from you!
#LI-Hybrid
By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.