JOB CONTEXT
The Investigation Officer is responsible for carrying out investigations into reported cases and complaints, and for making concise recommendations to Management.
KEY RESPONSIBILITIES
FINANCIAL
- Ensure that bank’s fund is recovered from any necessary investigation cases promptly.
- Defend the bank’s interest in court/mediation sessions as a result of investigated cases.
PROCESS
- Prepare investigation report of customers’ complaints and reported fraud incidents stating findings, conclusions and making appropriate recommendation(s).
- Forward report to Management for approval of recommendations.
- Communicate approved recommendation to HR and other relevant departments for implementation.
- Follow-up on implementation of approved recommendations with relevant departments.
- Prepare summary on all approved investigation reports
- Review, investigate and respond to all enquiries from law enforcement agencies and financial institutions
- Prepare and forward the bank’s response(s) to the enquiries of the relevant regulatory and Law enforcement Agencies/Authorities
- Identify vulnerabilities and fraud prevention strategies to prevent loss to the bank.
- Ensure prompt responses to all fraud/incident alerts sent from branches, Contact Centre and other external bodies.
- Ensure prompt follow up on issues raised by branches, Contact Centre and other external bodies in incident reports.
- Attend and defend the bank’s interest in all court/mediation session that arose from investigated cases.
- Maintain the bank’s NIBSS portal and upload reported fraud cases on the portal.
JOB PROFILE
Experience & Qualifications
- Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications is an additional advantage)
- Minimum of 5 year working experience in similar function
Skills, Capabilities & Personal attributes
- Articulate
- Strong interpersonal skills
- Maintain high level writing skill
Knowledge
- Strong knowledge of banking operations, audit, products & customer segmentation
- Strong accounting knowledge
Personalities and Attributes
- Paying attention to details
- Honest, punctual, trustworthy and very hardworking
- Always ready to add value to the system
