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1. Control & Compliance Oversight
- Ensure full compliance with internal policies, procedures, and regulatory requirements across all Head Office functions..
- Provide control advisory and decision-support services to assigned operational units.
- Drive a consistent and strong control culture across all covered
2. Financial Integrity & Reconciliation
- Safeguard the accuracy and reliability of Head Office financial records and trial balances.
- Ensure General Ledger accounts are current, accurate, and reflect true transactions.
- Monitor and resolve all open or aged reconciliation items promptly
3. Risk Management & Fraud Prevention
- Identify, assess, and mitigate operational and fraud risks within assigned functions.
- Ensure fraud losses remain within acceptable tolerance levels.
- Detect and prevent income leakage and processing errors affecting P&L.
4. Audit & Regulatory Management
- Ensure timely resolution of audit queries, inspection findings, and regulatory examination issues.
- Liaise with internal and external auditors and ensure compliance gaps are closed.
5. Revenue Assurance & Cost Optimization
- Implement strategies to maximize revenue assurance and minimize operational costs.
- Drive initiatives that enhance control efficiency and business value.
6. Reporting & Monitoring
- Prepare and submit timely and accurate control reports (monthly, ad-hoc, and incident reports).
- Provide management with insights on control effectiveness, risks, and operational performance..
Scope of Coverage
- Retail Operations (including Mobile Money, RT, WUMT)
- Treasury Operations
- Clearing Unit
- Funds Transfer
- Trade & Reconciliation
- Electronic Banking Services
Key Performance Indicators (KPIs)
- Fraud losses within acceptable thresholds
- Level of undetected regulatory and internal policy breaches
- Accuracy and timeliness of reporting and reconciliation
- Integrity of General Ledger accounts
- Audit ratings and control effectiveness
- Reduction in income leakage and operational losses
- Timeliness in resolving audit and control
Key Competencies
- Strong analytical, auditing, and investigative skills
- Accounting and reconciliation expertise
- Knowledge of banking operations, treasury, and financial services
- Risk management and fraud detection capability
- Regulatory and policy interpretation skills
- Proficiency in Microsoft Office and banking systems
Key Attributes
- High attention to detail and accuracy
- Strong problem-solving and strategic thinking ability
- Leadership and independence of judgment
- Ability to perform under pressure and multitask
- Strong interpersonal and communication skills
- Customer-focused
Experience & Qualification (Indicative)
- Bachelor’s degree in Accounting, Finance, or related field
- Professional certification (e.g., ACCA, CPA) preferred
- Significant experience in banking operations, internal control, or audit
Summary
The Head Office Controller is a critical control gatekeeper responsible for protecting the bank’s financial integrity, ensuring regulatory compliance, and driving operational excellence across all Head Office functions.
