SeniorFull TimeEN
DUTIES & RESPONSIBILITIES
Supervise and coordinate all protocol activities including domestic and international travel arrangements
Oversee visa processing, passport management, and related travel documentation for Executives and staff
Ensure provision of airport courtesies and seamless travel experience for Management and key stakeholders
Validate completeness and accuracy of documentation submitted to embassies and regulatory bodies
Maintain and strengthen relationships with embassies, immigration, customs, airlines, and other government agencies
Liaise with internal stakeholders (CEO’s Office, Company Secretariat, Business Units) to align protocol services with business needs
Engage with external service providers (hotels, airlines, logistics partners) to negotiate favorable terms and service levels
Supervise Protocol Officers and support staff, assigning roles and monitoring performance
Provide guidance and coaching to ensure high service standards
Recommend training and development interventions for team members
Provide advisory support to Executives and staff on travel requirements, policies, and best route options
Coordinate end-to-end travel planning including itineraries, accommodations, and logistics
Ensure strict compliance with the Bank’s Travel Policy and operational guidelines
Monitor travel-related costs and ensure cost-effective service delivery
Support the Unit Head in identifying cost-saving initiatives without compromising service quality
Track service performance levels and implement improvements where required
Support planning and execution of corporate events requiring protocol services
Coordinate logistics and protocol arrangements for official visits and high-profile engagements
Ensure adherence to operational risk guidelines relating to travel and staff movement
Monitor compliance with internal policies and regulatory requirements
Maintain proper documentation and audit trails for all protocol activities
JOB REQUIREMENTS
Education
Relevant certifications in travel management, logistics, or protocol (advantage)
Experience
Minimum of 5–7 years relevant experience in protocol, travel management, or logistics supervisory experience is required
Relevant certifications in travel management, logistics, or protocol (advantage)
