Warranty & Claims Specialist - NorwayOsloFull-timeProduction / Manufacturing / Processing - Automobile sales and servicesResponsibilitiesWarranty Case Management
Manage warranty claims submitted by service partners and ensure they comply with XPENG warranty policies and procedures
Review documentation, labor times, and parts usage to validate warranty claims
Submit and track warranty claims toward XPENG headquarters
Ensure timely resolution and reimbursement of approved claims
Maintain accurate warranty records and documentation
Difficult Claim Resolution
Handle complex or escalated warranty cases requiring detailed review and coordination
Work closely with technical teams, service partners, and HQ to resolve difficult claims
Ensure fair and consistent claim handling while protecting customer satisfaction and company interests
Support dispute resolution related to warranty coverage and claim decisions
Dealer & Service Partner Support
Support the service network with guidance on warranty policies and claim submission procedures
Provide training and support to service partners regarding warranty processes and systems
Act as a first point of contact for warranty-related questions from retailers and service partners
Monitor claim quality and provide feedback to improve submission accuracy
Claims Analysis & Reporting
Monitor warranty trends, recurring technical issues, and claim patterns
Prepare reports on warranty costs, claim volumes, and operational performance
Support root cause analysis together with technical and quality teams
Identify opportunities to improve warranty processes and cost control
Cross-Functional Coordination
Work closely with Aftersales, Technical Support, Finance, Parts, and HQ teams
Coordinate with HQ regarding claim approvals, special cases, and policy updates
Support recall campaigns, service actions, and quality improvement initiatives
Assist in developing warranty policies and operational procedures for the Norwegian market
Process Improvement
Help improve warranty processes, claim workflows, and system usage
Ensure compliance with internal policies and regulatory requirements
Support digital tools and reporting related to warranty managementQualifications--Apply