Warranty & Claims Specialist - Norway

Warranty & Claims Specialist - NorwayOsloFull-timeProduction / Manufacturing / Processing - Automobile sales and servicesResponsibilitiesWarranty Case Management Manage warranty claims submitted by service partners and ensure they comply with XPENG warranty policies and procedures Review documentation, labor times, and parts usage to validate warranty claims Submit and track warranty claims toward XPENG headquarters Ensure timely resolution and reimbursement of approved claims Maintain accurate warranty records and documentation Difficult Claim Resolution Handle complex or escalated warranty cases requiring detailed review and coordination Work closely with technical teams, service partners, and HQ to resolve difficult claims Ensure fair and consistent claim handling while protecting customer satisfaction and company interests Support dispute resolution related to warranty coverage and claim decisions Dealer & Service Partner Support Support the service network with guidance on warranty policies and claim submission procedures Provide training and support to service partners regarding warranty processes and systems Act as a first point of contact for warranty-related questions from retailers and service partners Monitor claim quality and provide feedback to improve submission accuracy Claims Analysis & Reporting Monitor warranty trends, recurring technical issues, and claim patterns Prepare reports on warranty costs, claim volumes, and operational performance Support root cause analysis together with technical and quality teams Identify opportunities to improve warranty processes and cost control Cross-Functional Coordination Work closely with Aftersales, Technical Support, Finance, Parts, and HQ teams Coordinate with HQ regarding claim approvals, special cases, and policy updates Support recall campaigns, service actions, and quality improvement initiatives Assist in developing warranty policies and operational procedures for the Norwegian market Process Improvement Help improve warranty processes, claim workflows, and system usage Ensure compliance with internal policies and regulatory requirements Support digital tools and reporting related to warranty managementQualifications--Apply