MidFull TimeEN
We are the BYD Norway team — a passionate group of both young and seasoned professionals driven by innovation and a deep understanding of the automotive landscape. As a new entrant brand, we embrace complexity and change, and we are committed to long-term success by delivering top-tier BEV:s, exceptional customer experiences, and high-quality services to the Norwegian market.
About the role:
In this role, you will be responsible for managing and coordinating warranty and goodwill claims to ensure accurate and timely processing in line with manufacturer standards. You will handle claim submissions and follow-ups, monitor reporting and outstanding payments, and ensure rejected claims are corrected and resubmitted efficiently. The position also involves maintaining detailed documentation, collaborating closely with the parts department regarding warranty-related components, and supporting both customer satisfaction and business profitability through effective warranty administration. In addition, you will assist the Aftersales team with various administrative and operational tasks when needed.
Submit accurate warranty and goodwill claims on a daily and weekly basis.
Monitor daily and weekly reports
Resubmit all rejected claims promptly
Administer warranty policy in the best interest of the manufacture and the customer aiming for profitability and efficiency.
Maintain records of warranty submissions and customer contribution towards goodwill claims
Liaise with parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to manufacture on request
Follow up on payment of outstanding claims, processing service provide invoices
Verify criteria required by factory
Undertake other tasks as requested by the Aftersales Managers
Minimum 4 years of relevant work experience; familiarity with after-sales service
Ability to use own initiative and multi-task
Spoken and written Norwegian and English, Chinese is a plus
Personable approach, with a polite and courteous manner
Ability to read and interpret documents such as, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence
Competitive remuneration based on performance and experience.
Opportunities for department and company-wide team building events.
A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
Location: Norway
Type of Employment: Full-time
