Business unit, Department, Reporting
Business Unit
Operate PaaS and SaaS
Department
AMS Outsource
Job Grade/level
S6
Core Description
To manage projects, resolve incidents and problems, and ensure compliance with SOX requirements. This role combines project delivery, IT problem management, and audit support to maintain operational efficiency and regulatory adherence.
Key Deliverables / Primary Functions
Incident & Problem Management
- Identify, document, and investigate incidents and problems from both business and IT perspectives.
- Diagnose root causes and coordinate technical teams to implement fixes and workarounds.
- Analyze incident and problem data to identify trends and prevent recurrence.
- Maintain JIRA administration and ensure adherence to established processes.
- Communicate status updates to stakeholders and escalate critical issues when necessary.
- Participate in post-incident reviews and contribute to process improvements.
Project Management
- Define project scope, objectives, and deliverables aligned with business goals.
- Develop and maintain project plans, schedules, and budgets.
- Coordinate cross-functional teams and manage resource allocation.
- Monitor progress, identify risks, and implement mitigation strategies.
- Ensure compliance with governance and quality standards.
- Manage change requests and maintain accurate documentation throughout the lifecycle.
SOX Compliance & IT Audit
- Support SOX program development and transformation initiatives.
- Facilitate walkthroughs with management and external auditors.
- Review and maintain SOX documentation (risk control matrices, narratives, flowcharts).
- Perform and review SOX testing for IT controls (GITCs, ITACs, IPE).
- Coordinate with auditors to ensure compliance with PCAOB standards.
- Mentor junior team members and review workpapers.
- Research deficiencies, follow up on remediation, and assess vendor SOC 1 reports.
Core Functional Skills & Capabilities
Release ManagementSoftware Development MethodologiesAnalytical and Problem SolvingProblem managementService Level Agreement (SLA) Management
Core Behavioural Competencies
Applying expertise & TechnologyDelivering Results & Meeting customer expectationsJob MatchPresenting and Communicating informationWriting and ReportingWorking with people
Minimum Qualifications
Relevant NQF 6 qualifications (preferably in Business or Information Technology / Commerce) in related fieldOR Grade 12 (NQF4) and 5 years’ experience
Additional Education -Preferred /Advantage
Experience
3 years’ experience in IT problem management and troubleshooting within the Retail / Telecoms industry.
Or
5 years’ experience in IT problem management and troubleshooting within the Retail / Telecoms industry.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of Engagement - Engagement will all levels within the organisation, internal and external to the business.
Span of control - 0
Special Requirements / Employment Condition
Ability to work extended /long hours as and when requiredValid Drivers licenseWilling to travel
Workplace / Physical Requirements
Full-time Client Based PositionBillable
