Tweed Mall Medical Centre is seeking a casual Medical Receptionist.
With experience in a busy medical office and a focus on great service, you’ll be the first point of contact for patients, managing appointments, inquiries, and key admin tasks. Reporting to a supportive Practice Manager, you’ll help keep our centre running smoothly while supporting doctors and staff.
Key Responsibilities:
- Greet and assist patients and visitors with professionalism and warmth.
- Efficiently schedule, reschedule, and manage cancellations to optimize patient flow.
- Accurately verify patient information using Best Practice software.
- Handle phone calls and inquiries, ensuring timely message relay and follow-up.
- Assist doctors and staff with various administrative tasks to maintain seamless clinic operations.
- Process billing and payments in line with business requirements.
- Maintain accurate patient records and update medical documentation while adhering to privacy regulations.
- Address and resolve patient concerns, ensuring the highest level of customer service.
Selection Criteria:
- Demonstrable experience in a medical office setting or similar environment.
- Experience with Best Practice software and proficiency in Microsoft Office Suite.
- Excellent interpersonal and communication skills.
- Strong organizational skills and the capacity to multitask efficiently.
- Flexible availability across a range of weekdays and working hours
