Supply Chain Helpdesk Coordinator - (12 months fixed term)

ADI now have a new opportunity for a Supply Chain Helpdesk Co-Ordinator - (12 months fixed term) to join our growing Supply Chain team based in Oldham, Manchester. In this role you will manage the administration of our internal customers and external vendors, alongside overseeing a high volume of open orders. This role will be working with our European internal and external customers. In order to be successful in the role you'll enjoy learning quickly, have good attention to detail and be a good team player. This role is hybrid working with 3 days working from our EMEA Head Office in Chadderton, Oldham and 2 days working from home.

JOB DUTIES:

• Manage the relationship with Internal Customers on a day-to-day basis 
• Raise purchase orders to external suppliers for non-stocked materials using SAP
• Input of supplier purchase order confirmations/date into the system
• Ensure orderbooks are up to date with minimum missing data
• Expedite purchase orders with suppliers
• Manage high volume of incoming emails
• Coordinate with other departments to achieve On Time in Full shipments to customers
• Investigate inbound inventory discrepancies
• Manage any invoice queries relating to your purchase orders
• Escalation management and coordination (fast, clear, and detailed communication to all stakeholders)
• Continuous Process Improvement on planning processes linking to business requirements.
• Improve/ liaise with suppliers to improve supply confirmation and delivery accuracy.
• Opportunity to undertake degree apprenticeship in Supply Chain management leading to full L6 qualification (BA)

YOU MUST HAVE:

• Data entry, admin or customer service experience
• Fluency in English 

WE VALUE:

• Experience in distribution and supply chain operations 
• Proficient in the use of planning software tools 
• SAP/ERP experience
• Experience with cross-functional team leadership
• Understands commonly-used concepts, practices and procedures within a particular field
• Additional languages such as Czech, French, Spanish, Dutch, or German are a plus

WHAT'S IN IT FOR YOU

• Hybrid working model
• Opportunity to work for a global business
• Excellent career development opportunities

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Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.