MidFull TimeEN
ADI now have the opportunity for a Technical Support Specialist to join our Technical Support team based from our ADI Office in Dandenong South, Melbourne, working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).
This role provides technical support to professional integrators across Control4, networking, infrastructure, ADI exclusive brands, and selected third-party solutions. The role requires strong technical knowledge, sound troubleshooting skills, and the ability to guide installation, configuration, service, and return-related enquiries across a broad product portfolio.
This position is suited to a candidate with experience in Control4, networking, technical support, or residential AV installation, supported by relevant training or certifications.
JOB DUTIES:
Provide technical support for the installation, configuration, troubleshooting, and return processing of Control4, networking, infrastructure, ADI exclusive-brands, and third-party solutions, escalating complex matters where required.
Serve as the first point of contact for professional integrators within the Control4, Network, and Infrastructure Tier-1 support queues, delivering structured support while developing broader technical capability.
Support a wide range of ADI exclusive and third-party brands by resolving routine technical issues and escalating more complex cases as needed.
Maintain accurate records of customer and partner interactions, including troubleshooting actions, outcomes, and return verification, in internal systems.
Identify recurring issues and communicate trends to senior team members or leadership in line with escalation processes.
Support technical issues across a broad range of product categories, including audio/video distribution, home theatre, commercial audio, TVs and displays, digital signage, streaming, surveillance, security, HVAC and lighting control, automation, conferencing, power management, structured wiring, and related technologies.
Provide support for network troubleshooting and configuration, including IP addressing, routing, switching, subnetting, VLANs, multicast, QoS, firewalls, wireless networking, WAN technologies, and common diagnostic tools.
Process product returns accurately and in accordance with technical verification requirements.
Follow established procedures for common issues while continuing to build knowledge across supported technologies.
YOU MUST HAVE:
1+ years of experience in Control4, networking, technical support, residential AV installation, or a related field; equivalent ADI technical support experience with relevant internal training and certifications will also be considered.
Hands-on experience installing, configuring, and troubleshooting Control4, surveillance, professional AV, networking, and related technology solutions.
Strong troubleshooting capability across multiple product categories and technologies.
Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
Strong problem-solving skills and the ability to learn and apply new technical concepts quickly.
Good English communication skills, both verbal and written, with a customer-first mindset.
Relevant industry certifications or equivalent demonstrated knowledge, such as Network+, CCNA, CCNP, Snap One PCNA, Control4 AP Certification, or Control4 Certified Technician, are highly regarded.
WE VALUE:
Advanced networking knowledge, including VLANs, firewalls, managed switching, enterprise wireless, and broader troubleshooting practices.
Control4 Automation Programmer certification, Control4 AP Certification, Control4 Certified Technician certification, Snap One PCNA, or other relevant networking certifications.
Familiarity with ADI proprietary and exclusive-brand platforms, including Control4, OvrC, Luma, Binary, WattBox, and similar solutions.
Experience with residential and commercial AV systems, including DSPs, projectors, streaming platforms, and related control technologies.
Experience with specialised systems such as motorised window treatments, centralised lighting, and power management solutions.
Experience supporting professional integrators or working in the custom electronics industry.
WHAT'S IN IT FOR YOU:
#LI-KN1
#LI-HYBRID
Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
