Description
Sentra is the global leader in cloud-native data security for the AI era. The company’s mission is to empower organizations to confidently scale their data operations across multi-cloud and on-premises environments while leveraging the power of AI without compromising security.
Sentra’s unique approach enables enterprises to autonomously scan their environments without the need for agents, ensuring that data remains securely within their cloud or on-premises infrastructure. This innovative methodology sets us apart in the industry, providing organizations with control and visibility over their sensitive data at all times. Our commitment to excellence in Data Security Posture Management (DSPM) and Data Detection & Response (DDR) makes Sentra a leader in the field.
We are seeking a Technical Account Manager to join our Customer Success team at Sentra. In this role, you will oversee the entire customer lifecycle — from handoff from sales through onboarding, implementation, operationalization, expansion, and retention.
As the primary technical contact for enterprise customers across Israel and Europe, you will help organizations maximize the value of Sentra’s platform by providing both technical and strategic guidance. You will work closely with security, cloud, and data teams, helping customers successfully deploy and operationalize Sentra across complex multi-cloud environments.
This is a highly customer-facing and hands-on role that combines technical expertise, relationship management, and problem-solving. We are looking for someone who is passionate about cloud technologies, cybersecurity, and delivering exceptional customer experiences.
Responsibilities
- Serve as the primary technical point of contact for enterprise customers across Israel and Europe, building trusted long-term relationships.
- Lead customers through onboarding, implementation, and ongoing adoption of Sentra’s platform.
- Provide technical guidance and best practices for deploying Sentra across AWS, Azure, and GCP environments.
- Conduct regular business and technical reviews, identifying opportunities for optimization and expansion.
- Troubleshoot technical and operational challenges in collaboration with Support, Product, and Solutions Architecture teams.
- Manage customer escalations and drive issues to resolution with strong ownership and communication.
- Deliver training sessions and enablement workshops to help customers maximize the value of Sentra’s solutions.
- Act as a customer advocate internally by sharing product feedback and customer insights.
- Support customers across multiple time zones and travel occasionally for onsite meetings and strategic engagements.
Requirements
- 5+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, or Solutions Architect.
- Strong hands-on experience with cloud platforms such as AWS, Azure, or GCP.
- Solid understanding of cloud infrastructure, storage technologies, and data security concepts.
- Experience working with enterprise customers in cybersecurity or cloud environments.
- Familiarity with security and compliance frameworks such as GDPR, HIPAA, or SOC2.
- Technical troubleshooting and problem-solving skills with the ability to navigate complex environments.
- Experience with SQL and scripting/programming languages such as Python.
- Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and business stakeholders.
- Comfortable working in a fast-paced startup environment with a high level of ownership and autonomy.
- Willingness to travel occasionally to customer sites in Israel and Europe.
