Team8 Stealth Cyber Startup- Technical Customer Success / Account Manager – Cybersecurity

Description

Who we are

We are a fast-growing stealth cyber startup, backed by Team8, on a mission to solve one of the most critical challenges in the modern cyber landscape.

We’re looking for a Technical Customer Success to be the bridge between our customers and our technical teams, owning relationships, driving successful adoption, solving problems, and helping customers maximize the value of our platform.

This role is perfect for a highly technical, customer-facing individual who thrives on building deep partnerships, leading strategic customer programs, understanding customer needs, and advocating for the voice of the customer across the organization.

You will own the post-sales customer journey and will be the customer’s Trusted Technical Advisor - serving as the main point of contact for technical deployments, product adoption, roadmap discussions, and long-term customer success. You’ll work closely with Product, R&D and Sales to ensure customers achieve measurable value while helping shape the future of our platform based on real customer needs.

What you’ll do

-      Own the end-to-end customer journey including onboarding, implementation, adoption, expansion, and renewal.

-      Act as the primary technical contact for customers, supporting them in achieving security goals and navigating complex environments.

-      Diagnose and resolve technical issues, lead deep-dive sessions and QBRs to demonstrate value and identify opportunities to expand platform usage.

-      Provide hands-on assistance, configuration support, and practical guidance for deploying and integrating our platform effectively.

-      Partner closely with Product, Engineering, and Security teams to relay customer insights and help shape product improvements and drive long-term customer satisfaction and success.

-      Serve as the voice of the customer to Product and R&D, influencing roadmap priorities.

-      Collaborate with Sales / AEs to identify and drive upsell and cross-sell opportunities within existing accounts.

Requirements

What we’re looking for

-      Cybersecurity background – 2+ years in a cyber company or hands-on role (SOC / IR / Security Engineering / AppSec / Identity / Cloud Security, etc.).

-      Hands-on development – 1+ years coding (e.g., Python / Node.js / Java / Go / C++ / C#); comfortable with scripts, APIs, and integrations.

-      Recent customer-facing experience – 2+ years in roles like Technical Support / Escalation, CSM / TAM, Professional Services, or Solutions Engineering - a must!

-      Proven record working with enterprise customers and leading technical conversations with both technical and business stakeholders.

-      Strong communication skills – able to turn complex technical topics into clear, outcome-focused discussions.

-      High ownership, Proactive problem solver, self-management, and comfort in a fast-paced startup environment.

-      Customer-centric mindset and experience working with cross-functional teams.

-      Excellent English (spoken and written); Hebrew – nice to have.

🎯 Nice to Haves

-      Familiarity with AI tools and workflows, especially as used by modern security and data teams.

-      Experience working with CRMs, ticketing systems, or collaboration platforms.

-      Previous early-stage startup experience.

If you come from a strong development / cybersecurity background, have already made the move into customer-facing roles, and are looking for a role that truly combines both – we’d love to talk.