Customer Service Agent

Job Summary:

The Customer Service Agent will provide all necessary help and support to passengers which may include check in, baggage processing, reservations, ticketing, boarding of flights, greeting arriving passengers, provide special passenger assistance, and handle customer complaints.

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MAIN DUTIES:

· Provide exceptional customer service

· Deal with passenger enquiries about flight departures and arrivals at RLBIA

· Check-in passengers

· Inspect and verify passenger documentation

· Enter customer data into a computerized reservations system.

· Providing boarding passes and luggage labels

· Telling passengers about luggage restrictions

· Direct passengers through Customs and Immigration

· Weighing baggage and collecting any excess weight charges

· Assist customers with special needs and unaccompanied children

· Calming and reassuring nervous passengers and handle customers complaints

· Maintain the highest standards of safety and security at all times

· Other duties assigned

WORK ENVIRONMENT:

Requirements

SKILLS:

· Excellent customer service skills

· Strong spoken communication skills

· A polite and professional approach

· The ability to solve problems

· Ability to work irregular and/or extended hours, including weekends and holidays

· The ability to deal tactfully with upset or angry passengers

· Must have computer skills

· Commitment to continuous improvement

· Self-motivated and able to work independently

QUALIFICATIONS:

Education and/or Experience

• Successful passes in at least 6 CXC subjects which must include English; Office Procedures and any other Business-related subjects 
• Previous experience in the field would be an asset