Job Purpose
To play a crucial role in providing exceptional customer service at our stations. The candidate will be responsible for accurately processing transactions, handling cash and credit card payments, and ensuring a positive environment for customers. The main goal will be to contribute to the efficiency and overall success of our operations.
Principal Accountabilities
- Process all receipts (paying-in slip, cheques) in customer accounts.
- Deposit receipts in bank on a daily basis.
- Ensure clearance of AR queries.
- Ensure daily monitoring of bank statements and balances (hard and soft).
- Ensure daily paying-in slip control and accounting entries in customer accounts
- Ensure follow up on bounced check and drafts and inform concerned businesses on time.
- Ensure cash voucher filing.
Key Challenges
- Accurately process cash, credit, and debit card transactions.
- Maintain a balanced cash drawer and ensure that any discrepancies are reported immediately.
- Provide excellent customer service by greeting customers and responding to their queries in a courteous manner.
- Handle customer complaints with patience and professionalism, ensuring issues are resolved promptly.
- Assist in maintaining the cleanliness and organization of the cashiering area.
- Conduct daily reconciliation of cash and credit card sales.
- Ensure compliance with security and operational procedures to prevent fraud and theft.
- Support promotional campaigns and sales initiatives at the service station.
Requirements
Job Knowledge, Skills & Experiences:
- Finance degree, economics degree or qualified accountant.
- Prior experience as a cashier or in a customer service role is preferred.
- Strong numerical and math skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using point of sale (POS) systems and cash management practices.
- Ability to work flexible hours, including weekends and holidays.
Competencies
- Financial management
- Analytical skills
- Risk management
- Compliance and regulatory knowledge
- Negotiation skills
- Communication and interpersonal skills
- Problem-solving skills
- Attention to detail
Closing date: 24 May 2026
