Business Support Analyst

Business Support Analyst

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. 

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada

 

Find out more about the next steps in our Recruitment process. 

 

 

Did You Know?

Following the successful technical migration of SAP to S/4HANA on RISE in 2025, the Bank is now entering a critical business transformation phase to enable and optimize SAP S/4HANA capabilities across multiple business areas. This phase focuses on business process transformation, increased automation, streamlined operations, and enhanced user experience.

 

Role Context

To support this transformation, the DDS SAP ERP Ecosystem group is seeking a Business Support Analyst who will play a key role in business and technical enablement by supporting delivery teams through analysis, coordination, and structured tracking of requirements, releases, and dependencies. The role supports Project Managers and technical teams by ensuring information flows effectively between business stakeholders and technical delivery teams.

 

What you will do

Reporting to the DDS SAP ERP Ecosystem Assistant Director, and as part of the SAP S/4 Migration Project team, the Business Support Analyst will work closely with a Lead Project Manager and technical delivery teams to support and be responsible for the delivery of specific project sub-initiatives within the broader Business Transformation project.

 

The incumbent will be required to quickly develop an understanding of the project scope, schedules, system dependencies, risks, and delivery constraints to effectively manage assigned sub-initiatives and provide analytical, technical and coordination support throughout the project lifecycle.

 

This role acts as a bridge between business and technical teams, requiring strong collaboration with internal stakeholders and delivery teams, and the ability to understand and communicate both functional and technical concepts.

 

More specifically you will:

• Support the delivery of SAP S/4HANA transformation initiatives by coordinating activities across businesses, ERP and IBM.
• Support Release Management by coordinating the Agile Board, tracking release dependencies, monitoring release readiness and cross-initiatives impacts.
• Maintain delivery plans, dependencies, risks, and issues logs for assigned workstreams, ensuring alignment with scope, timelines and governance standards.
• Act as a primary point of contact for assigned initiatives, providing clear, timely status updates and stakeholder support.
• Demonstrate strong client support by owning issues end‑to‑end, coordinating with the project manager and delivery teams, and ensuring resolution through proactive communication and follow‑up.
• Serve as a liaison between business and technical teams to ensure shared understanding of requirements, priorities, and delivery risks.
• Prepare and maintain project communications and reporting, including status updates, dashboards, and milestone tracking.
• Organize and support workshops, working sessions, and meetings, including preparation of materials and documentation of outcomes.
• Provide backup support to the Lead Project Manager as required to ensure continuity of delivery.

 

What You Need to Succeed

• Strong verbal and written communication skills with the ability to clearly present project information to both technical and non-technical stakeholders.
• Effective planning and organizational skills, with the ability to manage multiple priorities in a dynamic environment.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to investigate system issues and recommend practical solutions.
• Project management knowledge, including familiarity with project lifecycle phases, governance, and delivery methodologies.
• Strong ability to act as a technical liaison between business stakeholders and ERP/IBM, translating functional needs into clear, actionable technical inputs.
• Knowledge of incident, issue, and defect management, including root‑cause analysis and coordination through to resolution.
• Knowledge of Release Management activities, including backlog and Agile board coordination, dependency analysis, release readiness validation, and impact assessment across workstreams.
• Security and compliance awareness, including role‑based access controls, secrets management, and key privacy and regulatory requirements.

 

Nice-to-Have

• Experience working in or supporting SAP environments and understanding of SAP landscapes (DEV, QA, PROD) and cross-systems dependencies.
• Exposure to HR, Finance, Procurement, and/or Currency business areas.
• Experience using tools such as ServiceNow Agile Board or Project Status reporting dashboards.
• Project management certification (or working toward one).

 

Your education and experience

The position requires a relevant university or college degree and 5 years of experience in a similar role. An equivalent combination of education and experience may also be considered.

 

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things. 

 

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French.  The position language requirement is Level 5 (Fully Functional).  If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level.  Both bilingual and unilingual candidates are encouraged to apply. 

 

What you need to know

• • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Reliability 
  • There will be no relocation assistance provided
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 
  • The official title for this position is “Business Support Analyst ” 

 

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.  

 

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

 

• • Salaries are based on qualifications and experience and typically range from $94,193 to $110,816 (job grade 16)
  • The Bank offers an incentive for successfully meeting expectations at  5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.