Project Lead-Enterprise Apps

Area(s) of responsibility

• Understand and document business requirements related to Sales, Service, and Marketing processes
• Configure SAP CRM modules including:
• Organizational Management
• Business Partner & Account Management
• Service Orders, Complaints, and Contracts
• Interaction Center / Web UI
• Prepare Functional Specification Documents (FS) and support Technical Specifications
• Support SAP CRM integrations (ECC/S/4HANA, Middleware, IDocs, RFCs)
• Perform system configuration, testing (Unit, SIT, UAT), and defect resolution
• Support data migration, cutover, and go‑live activities
• Provide user training, workshops, and documentation
• Support AMS / production issues (L2/L3) and continuous improvement
• Coordinate with ABAP and integration teams

Required Skills

• Strong functional knowledge of SAP CRM (Sales, Service, Marketing)
• Experience with CRM Web UI configuration
• Good understanding of CRM Middleware & integration concepts
• Knowledge of end‑to‑end CRM business processes
• Experience in documentation and stakeholder communication