Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About the Opportunity The Service Consultant is responsible for all phases of onboarding new clients to the Dayforce system or supporting existing clients upgrading to new Dayforce processing products. Working within a project team, this role delivers effective solutions aligned with Dayforce’s commitment to reliable, repeatable, and high-quality implementation practices. What You’ll Get to Do • Translate business process requirements into configuration requirements for Dayforce solutions across varying levels of complexity. • Collaborate with the Project Manager and project team to complete implementations successfully. • Build strong working relationships with internal teams, customers, and peers to promote teamwork and collaboration. • Independently resolve project issues and escalate when appropriate. • Demonstrate strong understanding of Workforce Management, Payroll, Benefits, and related functions including Finance, labor relations, training development, and technical environments. • Conduct preliminary client interviews, including needs analysis and gap/fit assessments. • Prepare clients for implementation completion by reviewing processes, running interfaces, and providing hands-on support during first live payroll. • Test and document custom solutions while troubleshooting complex issues. • Design and execute system integration and user acceptance testing. • Ensure implementation quality by validating backend changes, user credentials, and billing/remittance configurations. • Support smooth transition activities to the support team post-implementation. • Contribute to project planning activities and ensure delivery timelines and quality expectations are achieved. • Support midday shift operational requirements. Skills and Experience We Value • Bachelor’s degree or diploma in Information Technology or related field. • Minimum 2 years of experience with Dayforce preferred. • Exposure to project management principles. • Proficiency in Microsoft Office products. • Bilingual in English and French, both written and spoken. • Experience working with SaaS/Cloud software environments; HRIS experience preferred. • Strong understanding of relational databases, SQL, and XML. • Experience with applications such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, or Oracle HR/Payroll. • Ability to implement HRIS modules or similar end-to-end solutions effectively. • Strong client-facing and communication skills. • Flexibility to work beyond standard hours when required. • Good understanding of the Dayforce product preferred. What Would Make You Stand Out • Experience supporting complex Dayforce implementations. • Strong analytical and troubleshooting capabilities in payroll or workforce management environments. • Ability to adapt quickly within fast-paced project environments. • Experience balancing multiple priorities and client engagements simultaneously. • Availability to support the midday shift schedule (11:30 AM – 8:30 PM) and additional business needs as required. #LI-HYBRID
What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
