Engagement Coordinator

Company Description

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally.  

Job Description

Location: This role can be performed fully remote from anywhere in Canada. 

The Engagement Manager is well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities. You actively seek out new ways to learn and are a proactive problem-solver. The Engagement Manager helps deliver value to our customers through excellent project management and customer support skills.

Essential Functions:

• Define, lead and run implementations for the North America region
• Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders 
• Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements
• Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM
• Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately
• Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser.
• Proven track record in customer support, communications and/or technical documentation
• Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology.
• Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support.

Qualifications

• 2-3+ years of technical project management or similar experience 
• Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations 
• Self-starter with ability to effectively to manage time, work independently, and cope with ambiguity 
• Ability to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support 
• Proficiency in project management tools such as JIRA, Confluence, Monday.com, Salesforce.com, Lucidchart/Visio or similar Project Management tools 
• Strong customer orientation – Passion for customer/user experience 
• Excellent problem solving, analytical and technical troubleshooting skills 
• Be meticulous and highly attentive to details 
• Bachelor's degree in a technical domain preferred

Additional Information

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO STATEMENT - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics. 

If you require accommodation to complete any part of the application process or need an alternative manner to apply, please contact us at USTalentAcquisition@wiser.com or call (855) 469-4737. 

Base pay is one part of our total compensation package. Pay is established on an individual basis after considering multiple factors such as relevant experience, education, and other qualifications. In addition, we take into account geographical differentials and make sure pay is equitable with our current staff. For this position, our hiring range for base annual pay is estimated to around CAD$90,000 at the time of this posting. Performance-based discretionary bonuses and variable pay plans are available for some positions. If you require accommodation to complete any part of the application process or need an alternative manner to apply, please contact us at USTalentAcquisition@wiser.com or call (855) 469-4737. 

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