Job Description
Casa Playa is a coastal Mexican restaurant focusing on fresh seafood, seasonal ingredients, and a housemade masa program. The menu from James Beard nominee Chef Sarah Thompson is designed to be family-style, with many interactive large-format dishes that build on each other, including the pork belly al pastor and whole snapper tempura, accompanied by housemade tortillas. The beverage program includes an extensive tequila and mezcal selection that is elevated and inspired by modern, fun, bright, and innovative techniques and flavors featured in specialty cocktails, like the spicy yet cool Obsidian margarita.
The Casa Playa Bus Person is responsible for assisting the Servers, Bar Team, and Kitchen Team in servicing guests promptly service with genuine hospitality. Bus Persons fully understand our cycle of service and are responsible for maintaining the flow and pace of an experience from start to finish. Bus Persons have a complete knowledge of our tools, steps of service, sections, table numbers, positions numbers, traffic pattern and a working understanding of assigned menu items. All duties are to be performed in accordance with departmental and property policies, practices, procedures, techniques, as outlined in the service manual.
Job Responsibilities
Daily Operations:
- Greet guests in a positive, friendly manner with eye contact and intention
- Communicates the needs of guests to co-workers, kitchen, and management
- Actively participate and contribute to pre-shift meetings
- Execute water service and serve non-alcoholic drinks as necessary
- Consistently follow sequence of service utilizing all proper procedures standardized by the room management
- Working knowledge and can display basic understanding of food menu items, non-alcoholic beverages included and not limited to potted coffee, espresso-based drinks, tea-based drinks, and soft drinks
- Prepares coffee, espresso-based drinks, teas, and garnishes by following prescribed recipes
- Maintains inventories by replenishing coffee and espresso bean supply, brewing equipment, teas, milks, and any other garnishes associated
- Keeps coffee and tea equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, and helping with preventative maintenance
- Assists with moving chairs and tables as needed based on the floor plan
- Responsible for performing table maintenance by checking on the guest throughout service
- Completing opening and closing side work
- Maintaining health code standards
- Maintain table cleanliness utilizing a silent service approach
- Bid farewell to guests, using guest’s name when known, and encourage them to return
- Maintain a level of professionalism
- Anticipate the guests’ needs and responding appropriately with a sense of urgency
- Work as a team, assisting all guests’ and employees’ needs and inquiries
- Perform all other job-related duties as requested
- Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately
- Maintain working knowledge of designated glassware and garnishes for each drink
- Complete opening, closing, and ongoing side duties, not limited to fold/stack napkins, polish glassware, polish silverware, stock glassware, restock china, restock supply cabinets and service stations, clean and stock coffee station, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
Guest Services:
- Ensure guest has same elevated experience in lounge as in dining room
- Adapt to different guests as lounge will be for guests dining as well as those coming to enjoy the atmosphere for cocktails
- Company and Department Responsibilities
- A highly motivated and energetic personality
- Work varied shifts, including weekends and holidays
- Candidates must be able to communicate in English fluently and in a professional manner, in written and oral form
- Experience in Bottle service preferred, but not required
- Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner
- Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis.
- Maintain dialogue with all guest while upholding a warm, positive and friendly persona at all times
Qualifications
Job Requirements:
- Applicants must be 21 years of age or above
- Candidates must be able to communicate in English fluently and in a professional manner
- The ability to communicate in a 2nd language is considered a plus
- Requires a minimum of 2 years previous work experience as a bus person in a lounge/ fine-dining restaurant
- Candidates must be highly organized and possess the ability to set and clear tables without breakage
- Candidates must exhibit non-alcoholic beverage, basic food and advanced tableside service knowledge
- Maintain a clean and hygienic workstation in accordance with Clark County Health Standards
- High School diploma or above
- Requires the ability to work efficiently and within a team environment
- Willing to work in a loud and fast paced environment
- Proficient in POS software
- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times
- Consistently maintain a well-groomed appearance, posture and hygiene deemed by management
- Makeup, technique and style should stay current and in line with current fashion standards and trends as deemed by management
- Adhere to and enforce company specific safety policies
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
