Description -
At HP, we believe technology should make life better for everyone, everywhere. As a global leader in personal computing, printing, and solutions, HP operates in over 170 countries, combining innovation, sustainability, and customer centricity to deliver meaningful impact at scale. Our success is built on empowered people, strong values, and a relentless focus on customer experience.
The Customer Support Field & Channel organization plays a critical role in delivering HP’s customer promise. We operate at the intersection of field service providers, channel partners, supply chain, and commercial teams, ensuring contractual commitments and service levels are met in complex and diverse market environments.
Within this organization, the ECE & MEA regions stand out for their diversity, operational challenges, and strategic importance—requiring strong governance, stakeholder alignment, and data‑driven Service Level Management.
The Service Level Manager (SLM) is accountable for end‑to‑end service performance at country / cluster level, ensuring delivery meets agreed service levels, customer experience, speed, and efficiency targets. He acts as a trusted performance advisor to the Country Support Manager (CSM), driving data‑driven insights, corrective actions, and continuous improvement across Field & Channel delivery.
The role requires strong digital and analytical skills to rapidly consolidate, analyze, and interpret service data across multiple systems and countries. Comfort with dashboards, automation, and data visualization is key to turning complexity into clear insights, enabling faster decision‑making and proactive service management in a highly dynamic environment.
This is a high‑impact role offering strong visibility, regional exposure, and the opportunity to shape how HP delivers service in some of its most dynamic markets.
Why Join Us
Key Accountabilities
1. Service Performance Ownership
2. Performance Governance & Reporting
3. Cross‑Functional Coordination
4. Corrective Action & Continuous Improvement
5. Escalation Management
6. Digital, Analytics & AI Enablement
Required Skills & Competencies
Core Capabilities
Behavioral & Leadership Skills
Technical & Business Knowledge
Stakeholder Interfaces
Entity: Sales & Services
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Spain)Travel -
NoRelocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"