We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Key Responsibilities
1) Invoicing & Billing (Core)
- Raise and issue invoices for services delivered (e.g., scheduled waste pickups, adhoc jobs, rental/servicing fees, and other service-based charges).
- Validate billing inputs including service dates, job completion details, rates, contracts, and purchase orders (where applicable).
- Ensure accurate GST coding and invoice presentation aligned to Australian standards and client requirements.
- Manage adjustments such as credit notes, rebills, write-offs (with approval), and billing corrections.
2) Cash Receipting & Allocation
- Process daily receipts from bank deposits, payment gateways, EFT, cheque, and other channels.
- Perform accurate allocation of receipts to invoices/customer accounts, including resolving short pays and overpays.
- Support reconciliation of AR subledger to bank receipts and ensure clean unapplied cash reporting.
3) Collections & Debtor Management
- Proactively follow up overdue accounts via phone and email to ensure timely payment.
- Run aging reports and execute collections activities based on agreed priority rules (30/60/90+ days).
- Escalate delinquent accounts appropriately and recommend credit holds, payment plans, or recovery action.
- Maintain clear notes of debtor conversations, commitments, and payment arrangements in the system.
4) Customer Account Support & Dispute Resolution
- Manage AR inbox and respond to customer billing queries, remittance advice, and statement requests.
- Investigate and resolve disputes (e.g., missed service claims, rate disputes, duplicate billing, PO issues).
- Liaise with Operations/Customer Service teams to confirm service delivery details and close disputes quickly.
- Ensure customer master data is up to date (billing contacts, addresses, ABNs, terms, and credit limits where applicable).
5) Reporting & Month-End Support
- Prepare weekly AR summaries: collections performance, aged debtors, and key delinquent accounts.
- Assist with month-end close including debtor reconciliations, reporting packs, and audit support.
- Support process documentation and continuous improvement initiatives (templates, SOPs, workflows).
6) Compliance, Controls & Quality
- Follow internal controls, approval matrices, and audit requirements.
- Maintain confidentiality and adhere to data privacy and security guidelines.
- Ensure accuracy and completeness of AR documentation and supporting evidence.
Join the A-Team and experience the A-Life!
