Quality Assurance & Business Analyst

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

POSITION DESCRIPTION

Position: Quality Assurance & Business Analyst
Site: Technoplaza 2, Eastwood
Reporting to: Direct Manager/Supervisor

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by
combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE
The Business Insights / Business Analyst is responsible for gathering, analyzing, and translating
business requirements into clear insights, reports, and functional outputs that support decisionmaking. This role is also designed for cross-training into Quality Assurance (QA), where the incumbent
will gradually develop skills in validating systems, reports, and data outputs to ensure accuracy and
quality across business processes.

Business Analysis & Insights
• Gather, analyze, and document business requirements from stakeholders
• Translate business needs into clear requirements, user stories, or process flows
• Develop and maintain reports, dashboards, and data insights to support decision-making
• Identify trends, issues, and opportunities based on data analysis
• Ensure alignment between business needs and delivered outputs

Data Validation & Reporting
• Validate accuracy and consistency of reports and datasets
• Perform basic data checks using Excel and other reporting tools
• Identify discrepancies and work with relevant teams to resolve issues
• Support data quality improvements across processes
QA Cross-Training Responsibilities
• Learn and apply basic Quality Assurance principles and processes
• Assist in testing reports, dashboards, and system outputs
• Support test case creation and execution under guidance
• Participate in validation of system changes or enhancements
• Gradually take ownership of basic QA tasks as capability develops
Stakeholder Collaboration
• Work closely with business, technical, and operations teams
• Communicate findings, issues, and updates clearly to stakeholders
• Support meetings, requirement discussions, and solution alignment

Key Responsibilities:
Core Skills
• Strong analytical and problem-solving skills
• Attention to detail and accuracy in data handling
• Good communication and stakeholder management skills
• Adaptability and flexibility
• Strong sense of ownership and accountability
• Ability to work independently with minimal supervision
• Proactive and results-driven mindset
Technical Skills
• Strong Excel skills (e.g., VLOOKUP/XLOOKUP, Pivot Tables, IF functions, data comparison, Power
query) is preferred
• Ability to work with large datasets and identify inconsistencies
• Experience with reporting tools is an advantage (e.g., Power BI, Tableau)
QA Readiness (to be developed)
• Logical thinking and structured approach to validation
• Ability to follow processes and identify defects or inconsistencies
• Willingness to learn QA tools and testing methodologies

A BIT ABOUT YOU
• Experience in business analysis, reporting, operations, or data handling preferred
• No prior QA experience required, but strong willingness to learn is essential
• Detail-oriented and highly organized
• Proactive and solution-focused
• Comfortable working in a hybrid analytical and technical environment
• Strong willingness to be cross-trained into QA functions
• Experience with data visualization tools
• Basic knowledge of SQL is an advantage
• Background in process improvement or project management

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

Join the A-Team and experience the A-Life!