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Role Overview
The Sales Support Specialist plays a critical role in ensuring the smooth execution of the consignment and sales support process across multiple platforms and systems. This role requires strong organizational and process-management skills, with a focus on streamlining workflows while maintaining accuracy, efficiency, and compliance with operational procedures.
The position is centered around high-volume, repeatable tasks that fluctuate based on sales cycles and seller demands. In addition to core responsibilities, the Sales Support Specialist will assist with strategic projects, overflow support, and cross-functional coordination to help ensure seamless sales operations.
Key Responsibilities & Time Allocation
Major Accountabilities% Allocation
Facilitate consignment process across all platforms80%
Project support and overflow assistance20%
Key Responsibilities
Consignment & Sales Support Operations
- Process and manage consignments across multiple selling platforms and internal systems.
- Create, update, and maintain accurate customer, inventory, and sales records.
- Support asset onboarding, listings, relisting activities, and package management.
- Coordinate updates for live and online asset activity using standardized communication templates.
- Ensure all transactions, documentation, and workflows comply with established SOPs.
- Monitor task queues and email-based assignments to ensure timely completion.
- Provide status updates and completion notifications to stakeholders and coordinators.
- Assist with inventory management, pricing updates, auction support, and seller cost management.
- Support contract documentation and record maintenance within Salesforce and related systems.
- Maintain high levels of productivity and accuracy in a deadline-driven environment.
Project Support & Cross-Functional Assistance
- Provide overflow support for coordinators and operational teams during peak periods.
- Assist in process improvement initiatives and strategic operational projects.
- Participate in training sessions, workflow updates, and continuous improvement activities.
- Collaborate with internal departments to ensure efficient execution of sales operations.
- Support special projects and ad hoc operational requests as assigned.
Required Qualifications
Education
- High School Diploma required.
- Associate’s or Bachelor’s degree is an advantage.
Work Experience
- Minimum of 2 years of experience in one or more of the following:
- Data Entry
- Customer Service
- Accounting
- Sales Support or Administrative Operations
Required Skills & Competencies
Technical Skills
- Proficiency in Microsoft Excel, including formulas and VLOOKUP functions.
- Working knowledge of Outlook, Microsoft Teams, and SharePoint.
- Experience using Salesforce and Mercury systems preferred.
- Ability to navigate multiple systems and platforms simultaneously.
Core Competencies
- Strong attention to detail and data accuracy.
- Excellent organizational and time-management skills.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Strong process adherence and ability to follow SOPs consistently.
- Comfortable handling high-volume workloads with tight deadlines.
- Strong written communication and coordination skills.
- Ability to adapt to changing business needs and operational priorities.
Join the A-Team and experience the A-Life!
