Classroom Management/Modules/Up-training/Initiatives/Quality
- Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.
- Monitor, coach and mentor trainers to help develop the required skill sets
- Develop training materials, activities and assessments.
- Facilitate training classes as needed
- Help the Senior Training Manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
- Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program
- Protects the confidentiality of client and adheres to company policies regarding confidentiality.
- Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
Classroom Management/Modules/Up-training/Initiatives/Quality
- Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.
- Monitor, coach and mentor trainers to help develop the required skill sets
- Develop training materials, activities and assessments.
- Facilitate training classes as needed
- Help the Senior Training Manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
- Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program
- Protects the confidentiality of client and adheres to company policies regarding confidentiality.
- Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Candidates must have minimum 24 months in a similar role
- College Graduate Preferred but not Required
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit
www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
