This role offers the opportunity to shape workforce capability by designing and delivering impactful training solutions that directly support operational excellence. It contributes to the organization’s mission by ensuring employees are equipped with the knowledge, skills, and behaviors needed to deliver high quality, efficient service. By partnering closely with Operations, the role drives continuous improvement through targeted learning interventions and data-driven insights. In this position, the individual will gain exposure to end-to-end training management, stakeholder collaboration, and performance analytics. It also provides a strong platform to build expertise in learning strategy, facilitation, and business impact.
Position Responsibilities:
Required Qualifications:
Preferred Qualifications:
When you join our team:
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement
Hybrid