Training Lead

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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At O’Brien, we’re undergoing a major business and technology transformation — and we’re looking for a Training Lead to play a pivotal role in preparing our people for what’s next.

This is your opportunity to lead the design, delivery, and adoption of training at scale, ensuring our teams across Service Centres, Distribution Centres, and corporate functions are confident, capable, and ready to succeed in a transformed environment.

If you’re passionate about learning, change, and real-world capability uplift, this role offers high visibility, impact, and the chance to shape the way we work.

What You’ll Be Doing

Training Strategy & Delivery

• Develop and execute enterprise training strategies aligned to transformation and operational priorities
• Deliver role-based training programs across frontline and corporate teams
• Ensure alignment with change, communications, and go-live milestones

Design & Development

• Create engaging, high-quality learning materials (digital, facilitator-led, and blended formats)
• Partner with SMEs and business leaders to ensure content reflects real-world processes and customer journeys

Execution & Rollout

• Lead the delivery of training across multiple locations and teams nationally
• Manage training schedules, logistics, and delivery partners
• Facilitate sessions where required and ensure consistent, high-quality outcomes

Capability & Adoption

• Design and implement competency frameworks and assessments
• Drive business readiness and adoption of new systems, processes, and ways of working
• Provide insights on readiness, engagement, and capability risks

Stakeholder Engagement

• Act as a trusted partner to Operations, Customer Experience, Property, and Corporate teams
• Influence leaders to drive engagement, accountability, and learning outcomes

Continuous Improvement

• Champion innovative learning approaches, including digital and blended learning
• Enhance training tools, frameworks, and experiences across the organisation

What You’ll Bring

Essential Experience

• Proven experience as a Training Lead / Learning Lead / Capability Lead in large-scale transformation or IT programs
• Strong background delivering training across complex, multi-system environments (ERP, CRM, etc.)
• Experience working with cross-functional teams, stakeholders, and system integrators
• Demonstrated success driving user adoption and workforce readiness at scale
• Outstanding communication and stakeholder engagement skills

Desirable

• Experience supporting ERP, CRM, or operational system implementations
• Exposure to field-based or service-driven organisations
• Cert IV in Training & Assessment and/or change management certification (Prosci, ADKAR)
• Experience with digital learning platforms and blended learning solutions

Why Join O’Brien?

At O’Brien®, our DNA defines us — and it’s what makes this more than just a job:

• Driven – We pursue extraordinary outcomes
• Caring – We put people first
• Collaborative – We succeed together
• Genuine – We lead with integrity

You’ll be part of a business with over 125 years of history, backed by global expertise through Belron, and committed to innovation and growth.

Make an Impact Where It Matters

This role is critical to ensuring our people are ready, confident, and capable to embrace change — directly impacting customer experience, operational performance, and business success.

Apply now to lead capability at scale and help shape the future of O’Brien.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.