Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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O’Brien is embarking on a major enterprise transformation — modernising systems, processes, and ways of working across the business.
We’re looking for an experienced Change Manager to play a pivotal role in ensuring this transformation is not just delivered — but adopted, embedded, and sustained.
Reporting to the Head of Talent Acquisition & Program Change, you’ll work at the heart of the program, partnering with senior leaders and delivery teams to turn complex change into practical, people-first outcomes that drive real business impact.
What You’ll Be Doing
Enterprise Change Strategy & Delivery
- Lead and execute end-to-end change strategies aligned to the PhO’enix program roadmap
- Assess impacts across frontline, operational, and corporate teams
- Embed structured frameworks (e.g. Prosci / ADKAR) to drive adoption and sustainability
- Ensure change is fully integrated into program governance and delivery rhythms
Stakeholder Engagement & Influence
- Partner with Executive, Senior and Frontline Leaders to drive ownership of change
- Build strong relationships across Operations, Technology, and People & Culture
- Manage resistance and drive engagement through targeted interventions and coaching
- Influence without authority in a complex, multi-stakeholder environment
Communication & Enablement
- Deliver clear, compelling change and communication plans across the organisation
- Equip leaders with the tools, messaging, and confidence to lead their teams through change
- Partner with training teams to ensure effective learning and readiness delivery
Adoption & Business Readiness
- Track and report on change adoption, readiness, and engagement metrics
- Conduct readiness assessments and implement feedback loops to improve outcomes
- Identify risks early and take proactive action to keep adoption on track
People, Capability & Culture
- Align change initiatives with capability uplift, role design, and workforce planning
- Coach leaders to strengthen change leadership capability
- Contribute to building enterprise-wide change maturity at O’Brien
What You’ll Bring
Essential
- Proven experience as a Change Manager on large-scale transformation programs
- Strong expertise in structured change methodologies (Prosci, ADKAR, APMG, etc.)
- Experience delivering change across technology, systems, and process transformations (ERP/CRM)
- Ability to influence stakeholders at all levels, including executive leadership
- Exceptional communication, facilitation, and stakeholder engagement skills
- Confidence operating in fast-paced, complex, and evolving environments
Desirable
- Experience in field-based, operational, or customer-centric organisations
- Exposure to enterprise system implementations or core platform modernisation
- Background in building change capability or centres of excellence
- Coaching or leadership development accreditation
Why Join O’Brien?
At O’Brien, our DNA sets us apart:
- Driven – We pursue extraordinary outcomes
- Caring – We put people first
- Collaborative – We succeed together
- Genuine – We lead with integrity
Why This Role Matters
This role is central to ensuring the success of one of O’Brien’s most significant transformation programs. You’ll directly influence how our people adapt, adopt, and thrive, shaping the future of our business.
Apply now and lead change that truly makes an impact.
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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
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