Senior Support Worker - AOD

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

Why this role matters:    

The Salvation Army is one of Australia’s largest providers of social and community services, supporting individuals and communities experiencing hardship and disadvantage. Guided by compassion, integrity, and respect, our services deliver participant-led and recovery-focused support to help people achieve meaningful and lasting change. 

We are currently seeking an experienced and motivated Senior Support Worker to join our Alcohol & Other Drugs (AOD) service based in Fyshwick, ACT. 

About the role:    

The Senior Support Worker plays a key role in supporting participants and assisting Support Workers to deliver safe, structured, and recovery-oriented services in line with The Salvation Army’s guidelines and National Model of Care. 

Working within a participant-led service environment, this role provides operational support, mentoring, and guidance to support staff while contributing directly to quality service delivery and participant wellbeing. 

This position is based in Fyshwick, ACT and is classified under SCHADS Level 4. 

How you will make an impact     

• Support the delivery of recovery-oriented, participant-led services 

• Assist Support Workers with day-to-day operational and participant support requirements 

• Provide mentoring, guidance, and practical support to staff within the program 

• Contribute to a safe, structured, and supportive environment for participants 

• Participate in Integrated Governance Meetings and Team Meetings 

• Support continuous improvement and innovation in service delivery 

• Deliver support through education, interventions, group work, assessment, and referral 

• Ensure services are delivered in line with the National Model of Care 

• Assist participants to access community supports and referral pathways 

• Complete support work tasks in accordance with TSA policies and site procedures, including supervision of self-administration of medication and drug testing processes 

• Maintain professional and collaborative relationships with participants and external services 

• Undertake additional duties as required to support effective service delivery ​

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What you will bring     

• Minimum Diploma qualification in Alcohol & Other Drugs, Community Services, Case Management, or a related discipline 

• Completion of the 4 AOD Skill Set Units (or willingness to complete during employment) 

• Knowledge of the AOD, gambling, community services, and health sectors, preferably within residential treatment settings 

• Demonstrated experience supporting people impacted by substance use, gambling, and mental health conditions 

• Experience working with Aboriginal and Torres Strait Islander peoples 

• Experience working with culturally and linguistically diverse communities and people of varied faiths and backgrounds 

• Strong interpersonal, communication, and organisational skills 

• Ability to support and guide staff in a collaborative team environment 

• Current ACT Driver Licence 

What We Offer    

As a registered NFP we offer our eligible employees real and meaningful benefits such as;    

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.  

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.  

• Access to EAP and health & wellness initiatives incl Fitness Passport  

• Ongoing training and development opportunities that enhance on the job skills and proficiency.  

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.  

How to apply    

If you are passionate about recovery-oriented practice and supporting people to achieve positive outcomes, we encourage you to apply.  Together we can build a brighter future.     

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration