Everseen: A leader in vision AI solutions for the world’s leading retailers.The Role
Are you passionate about creating great results for Retailers with innovative solutions. Are you eager to join a collaborative and successful sales team? Do you find fulfillment in understanding and delivering the real-world impact that AI can have on a business's efficiency and growth?
As a Strategic Account Manager on our ANZ team, you are the primary owner of customer satisfaction and account health, while also identifying opportunities to expand Everseen’s footprint through upsell and cross-sell initiatives. You will be at the core of our growth and customer success. We are looking for highly motivated, solution-oriented sellers who are eager to learn and are passionate about building something truly special. You won't just be selling a product; you'll be a trusted partner to the world's leading retailers, helping them solve challenges with cutting-edge Vision AI.
What you’ll do
Customer Relationship Management
- Be a Strategic Partner: Act as the primary relationship owner and serve as the trusted advisor for key, high value enterprise accounts. You will ensure customers recognize the value of our solutions, manage their expectations, and establish yourself as their trusted advisor for day-to-day needs and strategic reviews.
- Develop a deep understanding of each customer’s business priorities, operating model, strategic initiatives, and success measures.
- Drive customer satisfaction by ensuring Everseen delivers value and responsiveness, that is aligned with customer expectations.
Account Growth and Commercial Management
- Relentless focus on customer value, ROI and trust, considering outcomes from the customer’s perspective.
- Identify, qualify, and progress upsell and cross-sell opportunities.
- Partner with product, operations and customer success teams to shape and advance growth opportunities.
- Lead account planning activities to identify expansion pathways and strategic improvement opportunities.
- Own contract renewal strategy and execution, including commercial discussions, negotiations, and risk management to support retention and long-term account growth.
Customer Advocacy and Issue Escalation
- Collaborate to Win: Serve as the "on the ground" voice of the customer, collaborating closely with Everseen's Product, Engineering, and Operations (Customer Delivery) teams to ensure seamless rollouts and exceptional customer satisfaction. Drive process innovation across business development and account management.
- Proactively manage account risks and customer concerns, engaging the appropriate Everseen stakeholders to support resolution and maintain confidence.
- Ensure customer feedback, recurring issues and improvement opportunities are clearly communicated internally and translated into action where appropriate.
- Identify trends and improvement opportunities across customer engagements that can strengthen Everseen’s delivery, product alignment, and commercial success.
Cross-Functional Leadership
- Coordinate internal resources effectively to support customer outcomes, strategic reviews, solution discussions, and issue resolution.
- Work collaboratively with senior Everseen leaders to ensure strategic customer priorities are visible and supported.
Collaborating with
You will work closely with customer stakeholders across multiple functions and seniority levels and will involve relevant Everseen subject matter experts to support solution discussions, issue resolution, and strategic account growth.
Stakeholders include the Senior leadership team, product, engineering, support and operations (customer delivery) teams.
Profile and Skills
- You have 10+ years of experience in an enterprise SaaS sales role, with a demonstrated history of successfully managing multi stakeholder enterprise accounts across ANZ; ideally within retail. You are willing to travel to meet customers and collaborate with our global Everseen team.
- A Builder: You're not just looking for a job; you're looking to make an impact. You have a passion for developing strategic accounts, and contributing to a winning team culture. You have experience building and managing a robust sales pipeline, with accurate forecasting and a consistent record of meeting and exceeding revenue targets.
- Value-Driven: You excel at solution-based selling. You understand your customer's business, identify their core challenges, and articulate a clear vision for how our technology will deliver a significant return on investment.
- Curiosity: You are naturally curious and constantly learning. You have a keen interest in AI, retail technology, and you're motivated to become a true expert in the Everseen platform.
- Customer-Obsessed: You put the customer at the center of everything you do. You are dedicated to building long-term, strategic relationships and being an indispensable resource for your clients. You have exceptional communication and presentation skills, with experience engaging C-level executives.
- One Team: You collaborate. You bring crossfunctional leadership skills to the fore to build customer relationships and deliver successful outcomes for Everseen and our customers.
Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.
Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.
Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.
Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.
We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.
Our Culture
Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.
We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.
Our Values
We OWN THE OUTCOME. No silos, no excuses.
We ARE CUSTOMER-FIRST. They guide our decisions.
We ARE ONE TEAM. Debate, decide, commit.
We MOVE WITH PACE. With simplicity and quality.
We RAISE THE BAR. On talent, innovation and impact.
Our Commitment
Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.
Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.
